I am assuming that your Premiere Elements 12 tryout is on Windows 7, 8, or 8.1 64 bit.
1. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 12 tryout?
2. Are you running the program from a User Account with Administrative Privileges as well as from applying Run As Administrator
to the desktop icon or the .exe files on the hard drive? Is the program installed to the default location on the Local Disk C?
3. What is your computer's video card/graphics card? Is the driver up to date and do you have more than 1 card?
For starters, you can delete the Adobe Premiere Elements Prefs file. And, if that does not work, then the whole 12.0 Folder in which it exists.
Local Disk C
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which
it exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Please review the above and then we can decide what next based on your details.
Thanks for taking time to reply.
Info on my HP Elitebook 8460p notebook:
1. Windows 7 Enterprise SP1 64-bit
2. Quick Time - downloaded after reading your message - version 7.7.5 (1680.95.13)
3. Run as user with admin rights
Installed in C:\Program Files\Adobe\Adobe Premiere Elements 12
Video card onboard in Radeon HD 6470M. Windows reported driver is up to date.
I'm able to start up Premiere Elements 12.
When click on either Existing Project or New Project, I still encountering the same error.
Thanks for the reply with additional details.
1. Have you determined if the problem exists with or without the antivirus program disabled?
2. Did you delete the Adobe Premiere Elements Prefs file and, if that did not work, the whole 12.0 Folder in which it exists?
Please refer to post numbered 1 for details on that.
3. If you have not already, please check the web site for the Radeon HD 6470M to make sure it is up to date according to that web site.
Are you confirming that your computer is using just that one Radeon card? Please refer to Device Manager/Display Adapters/....
You're very thorough. Thanks for your help.The error message is not helpful and I don't know how to proceed.
And, Yes, to all 3 questions.
Thanks for the follow ups.
Please consider the following approach based on the idea that there might have been a problem related to the download and install of the tryout of the program from Adobe.
Download and install the Premiere Elements 12 tryout from the following web site. Be sure to read and carry out carefully the "Note: Important Very Important Instructions" at that web site. Make sure that your antivirus and in particular your firewall(s) are disabled during the download and install. This is especially important as it relates to the Adobe Application Manager which is a required first process in the overall process (both there and at Adobe).
When you get to the phase of the instructions where you click on the files in the link to be downloaded, double check the name of the file before download to make sure that it show your operating system, Windows or Mac, and whether 32 or 64 bit.
Thanks for sharing.
I followed the instructions given above.
PRE12 started up and seem to progress further....maybe about 30sec before it encounter the same error.
I can't find a startup log in PRE12 directory; hence don't know what error it is encountering. I shall stop here.
I'd an older MacBook Pro. Upgraded OSX from 10.6.8 to 10.9.4 because the pre-requisite for PRE12 for Mac is 10.7. Got this as my workaround and have PRE12 trial version running on the Mac.
Lately I have been losing track of threads with the thread traffic here and in the email notifications. I found a post of yours dated July 27, 2014 in my email notifications. So, I thought I had better check on your progress before I get detoured again.
Your latest news was good Mac wise
Got this as my workaround and have PRE12 trial version running on the Mac.
Have you decided to stay with Premiere Elements 12 Mac or revisit Premiere Elements 12 on Windows 7 Enterprise SP1 64-bit?
Does the following Windows 7 Professional SP1 64 bit route work for you to explore information and error messages associated with the program failures?
"Computer, right click and select Manage. Then System Tools, Event Viewer/Windows Logs/Application"
Thanks for following up.Yes, I would prefer to do everything on a single platform.Looks like the application stopped running at this module called dvacore.dll
Here is the error log:
Log Name: ApplicationSource: Application ErrorDate: 02-Aug-14 10:28:46 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: xxxxxx (I removed the computer & domain name)Description:Faulting application name: Adobe Premiere Elements.exe, version: 220.127.116.11, time stamp: 0x523cd4d5Faulting module name: dvacore.dll, version: 18.104.22.168, time stamp: 0x523cc5bfException code: 0xc00000fdFault offset: 0x00000000000698b6Faulting process id: 0x177cFaulting application start time: 0x01cfae5e076fa1d2Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exeFaulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 12\dvacore.dllReport Id: 4f4a4afe-1a51-11e4-86b0-402cf4864a3fEvent Xml: