1 Reply Latest reply on Jun 27, 2007 12:34 PM by infodesign

    Japanese search hangs

    SalanSinclair
      In Japanese, the Search hangs.

      Instead of finding results, it just says "searching" (in Japanese) indefinitely.
      This problem has occured randomly over the past year and just recently re-appeared.

      Strangely, the current manifestation only occurs when the WebHelp is installed in the product. If you put it on another location, seems to work OK.

      We're using X5 that it downgraded to X3 for Asian languages.

      Anyone experienced this?

      Thanks,
      Salan
        • 1. Re: Japanese search hangs
          infodesign
          Yes, we just discovered a bug with the RoboHelp search on a Japanese Katakana character string. It appears that RH goes into an infinite loop rather than returning the expected 'No Topics Found' message.

          Do you know if there is a hot fix for this?
          thanks,
          /arline