0 Replies Latest reply on Jul 26, 2014 10:51 AM by RJR007

    error message when running flash on firefox


      every time run firefox get an error message that flash 14.0 R crashes.  Details are:


      Problem signature:

        Problem Event Name:    BEX

        Application Name:    FlashPlayerPlugin_14_0_0_145.exe

        Application Version:

        Application Timestamp:    53aa1aea

        Fault Module Name:    StackHash_27eb

        Fault Module Version:

        Fault Module Timestamp:    00000000

        Exception Offset:    590892cd

        Exception Code:    c0000005

        Exception Data:    00000008

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    27eb

        Additional Information 2:    27eb358fe674a6f15dafe56d42bb9bf3

        Additional Information 3:    2f06

        Additional Information 4:    2f06c18113e6d7c00e6b91fa1fde84b6


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      This is really frustrating as most videos require flash, help -

        • 1. Re: error message when running flash on firefox
          maria__ Adobe Employee

          Hello RJR,


          Did the crash occur in the previous version of Flash Player (, or did it begin after upgrading to the latest version,


          Please file a bug at https://bugbase.adobe.com, including the Firefox crash log file.  To obtain the Firefox crash log file, do the following:

          • Launch Firefox
          • Navigate to Tools > Options > Advanced > Data Choices
          • In the Crash Reporter section, make sure Enable Crash Reporter check-box is selected. If not, select it and click OK
          • The next time the crash occurs, type about:crashes in the address field
          • A list of crashes will display
          • Click on the link that corresponds with the time of the crash.  When the contents display, verify that it is for the same crash.  Include the link to the crash log file in the bug record.


            Please use the following metadata when filing the bug:

            • Product: Adobe Flash Player
            • Version: 14.0
            • Product Area: Video
            • Description: Detailed description of the error, including steps to reporudce
            • Test Configuration: Operating System version, Browser version, Flash Player version
            • Please attach the Firefox Crash Log file. 


            Thank you.




            • 2. Re: error message when running flash on firefox

              The problem is NOT just with Firefox or i would just use IE11 on my Windows 8.1 desktop. The player crashes on Every Browser,it IS an Adobe issue it however is NOT a Browser issue, so the essential answer is there is NO solution until the kingdom of Adobe gets around to fixing it or not, unless you know of another Program that will take the place of the Flash Player.

              • 3. Re: error message when running flash on firefox
                pwillener Level 8

                Please stop hijacking other peoples' topics, or I will have you banned from these forums!