you can have a look there: "Telephone numbers of customer service and technical support Adobe worldwide" >>>
please give us feedback, whether you had been successful. If not, maybe we can interest a qualified and educated employee of Adobe's staff.
Nevertheless I normally I would use Contact Customer Care = http://helpx.adobe.com/contact.html, by clicking through the headlines.
If none of the conditions is fulfilled, and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
After two days of calling, finally got a person who did not help at all. I did finally get to the edit screen to up date the needed information. Adobe is certainly not user friendly and I will try my best ot to use the conversion product. Adobe needs competition.