What computer operating system are you running Premiere Elements 9 and are you running the 9.0.1 Update version of the program?
When did this problem start? Is this "it worked before but not now" or "it never worked before"?
Have you double checked to determine if the problem exists with and without the antivirus program disabled?
How are you getting to the view that you display in the screenshot?
a. Have you set the project preset in the new project dialog, clicked OK, wait for the workspace to open, and get only what is shown in
The usual drill questions:
a. Latest version of QuickTime installed on computer with Premiere Elements 9.0/9.0.1?
b. Working from User Account with Administrative Privileges and Run As Administrator application applied?
c. Video card/graphics card driver up to date according to the web site of the manufacturer of the card or the manufacturer of the computer?
We can talk about deleting the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which it exists. But, for now, let us
gather the information requested above. I will post the How To for this approach next. This may come to uninstall/ccleaner run through/reinstall.
We will be watching for your reply.