4 Replies Latest reply: Jul 28, 2014 9:20 AM by Chrsitian RSS

    ...Photoshop CS4 now includes graphic card acceleration..

    Chrsitian Community Member

      Every time I open my Photoshop CS4 I get the following pop-up:

       

      CaptureGC.JPG

       

      When I load an image file I get this pop-up and my Photoshop closes:

       

      Capture2.JPG

       

      I am running Vista and have had CS4 since it first came out, and never encountered any problems.I have a NVIDIA GeForce 7100 that is up to date, and GPU acceleration is enabled in my Photoshop.

       

      If anybody can suggest what might be going on and how I could fix that, I would greatly appreciate it!

        • 1. Re: ...Photoshop CS4 now includes graphic card acceleration..
          R_Kelly Community Member

          I'd start by resetting the photoshop cs4 preferences:

           

          Press and hold the Shift+Ctrl+Alt keys just after starting the launch of photoshop cs4.

           

          Keep holding the keys down until you get a dialog asking if you want to Delete the adobe photoshop settings file.

           

          Press Yes because you do.

           

           

           

          In that dialog about graphics card acceleration, you can check Don't Show Again



           

           

          If resetting the preferences doesn't solve the issue, try turning off Enable Open GL Drawing and restarting photoshop cs4

           

          If that works, then most likely something has gone awry with your graphics card driver.

          (you might have to reinstall the graphics card driver)

           

          Double check the Nvidia website to be sure you have the latest graphics card driver updates

           

          Drivers - Download NVIDIA Drivers

          • 2. Re: ...Photoshop CS4 now includes graphic card acceleration..
            Doc Maik Community Member

            I'd say, you should not update the graphics driver and go back to the old version you had when installing CS4. The graphics driver may be too up-to-date. PS can't recognize it anymore. The driver issuer does not care about PS.

            • 3. Re: ...Photoshop CS4 now includes graphic card acceleration..
              Chrsitian Community Member

              Many, many thanks for taking the time to provide such a thoughtful response. Right after I posted the above, my Photoshop was working again. Basically I think I had, by going through all the things I could think of, gone through the steps you outlined above, and I also clicked the Don't Show Again box.

               

              My driver was up to date. I think the whole thing was caused by my Nik Filter/Google plug-in. I have uninstalled that one, and re-installed Silver Efex and Color Efex from the original Nik Filter disks I had. I also unchecked 'allow extensions to connect to the internet' in "Preferences.' I suspect Googles updating and installing a new filter plug-in without my knowing about it caused the program several problems.

               

              Again - many thanks!

              • 4. Re: ...Photoshop CS4 now includes graphic card acceleration..
                Chrsitian Community Member

                Hi Doc Maik - many thanks for your quick response - I sure appreciate getting help so quickly and getting Photoshop up and running again. I have an exhibit coming up and this problem was really causing me concern!