0 Replies Latest reply on Jul 27, 2014 11:52 AM by BrightBluephotograph

    Please can someone tell me why I cannot reinstall my upgrade from lightroom 4 (lightroom 3 installed off disc with serial no) my hard drive crashed, and I am trying to get lightroom 3; 4 and 5 back on so that I can link my catalogues and continue work. I

    BrightBluephotograph

      Please can someone tell me why I cannot reinstall my upgrade from lightroom 4 (lightroom 3 installed off disc with serial no) my hard drive crashed, and I am trying to get lightroom 3; 4 and 5 back on so that I can link my catalogues and continue work. I cannot install lightroom 5 until the upgrades from 4 are on the pc, (lightroom 3 installed off disc but 4 is a copy of the upgrade download I got when I bought it) These serial no's are legit and  are registered under my account with adobe, but it still gives me the Big Red Cross when I put my serial no in! Please can someone help. I am at a loss. Thx Heidi