1 Reply Latest reply on Jul 27, 2014 8:35 PM by A.T. Romano

    Invalid serial number?


      I bought premiere 12 and got a serial number, but I can't install it. But it said that's invalid number. I have no idea what's wrong. Please help me!

      I bought it in LA USA, but my account name is Japanese name. Should I choose USA to question of address?

        • 1. Re: Invalid serial number?
          A.T. Romano Level 7



          This is not Adobe. Just user to user.


          And, your question needs an answer from Adobe. Please contact Adobe via its Adobe Chat.


          Please use the following link to reach Adobe Chat regarding "Adobe ID, Signing In, and Account"

          Contact Customer Care

          I have pre-set the link for that topic. I am not sure if the link will hold that set. If not, you will have

          to navigate through through that path to the Chat panel to click on. As of a moment ago, there as an active Chat panel

          at the end of the path.


          Thank you.