Furthermore I'm not able to use Ink as a "dumb" finger to navigate, although I've checked my iPad Model (A1458). I'm really frustrated at the moment. Or is it a must to connect Ink with Adobe Line or Sketch to get it work?
Update: After 5 hours Ink seems to be charging. The light is pulsing...so i hope it does!
I'm having the problem you posted about. Mine is still doing the red blink thing. I didn't time it, but I think I left it for longer than 5 hours. I'm trying again now.
klaatuu 15 minutes ago the light changed the color (rainbow pulsing) and i thought it's ready now...nope! I've tried to switch on the stylus but nothing happens. After that I've re-connected Ink with the USB-Cable to my MacBook and now it's pulsing again red (loading!?). I'm absolutely not happy what I got for 200.- Dollars...
Twelve hours after my post this morning and I'm still getting a constant repetition of three red flashes.
- When the battery is low, the Ink pulses RED twice before switching off.
- While charging, the charger will pulse RED.
- Once the battery has charged over 80%, it will cycle through the RAINBOW colors.
If you're still having trouble charging, please try the following, and let us know if it helps.
- Ensure that you've removed the transparent protective sticker at the back of Ink. It is used to protect the charging points during manufacturing and shipping.
- If you are charging via a laptop,it may not charge devices unless the laptop is plugged in to its charger. Plug in the laptop to the electric mains, via its charger.
- Try charging via a direct wall-to-usb adapter.
The Ink needs to be ON, to be used a normal stylus, which will work on all apps. The "smart" features are currently only available on Adobe Line and Sketch.
The same boat as you I try and everything under the sun to charge this thing and it still doesn't want to work I would've been better off taking $200 and buying drugs only thing I have to say that the ink is a lot better than your helpdesk if you have any luck getting into work please pass along thanks
I'm having the same problem. It's correct connected over 5 hours and not charging at all, I've also tried different computers - what should be the normal time for charging?
None of your suggestions is helping.
"My Ink won't charge, although I've tried everything from the FAQ. It's connected over 3 hours now with the USB cable to my MacBook. After re-connecting Ink is "pulsing" twice and then blinks red. 3x red, break, 3x red..."
Nothing is helping. This thing sure seems dead to me.
Sorry - could you please provide a proper support?
Nothing you said is helping anyone here. Thank you.
I am experiencing the same difficulties. Having attempted all suggestions listed in this stream of postings. Now I do not even get a flashing red light.
My adobe ink has NEVER worked as a normal stylus in any other applications. After I purchased it, I thought that I must have misunderstood its use--I certainly would not have purchased a stylus for use on only 2 applications--but oh well. I have NOT recommended adobe ink to anybody. I have told everyone to stay clear until issues like this are resolved by the developers.
I suspect most users are experiencing the same problem but are just too disgusted to try to figure it out.
what a massive disappointment this purchase has been so far.
If you are having trouble getting Ink to charge, please contact our hardware partner Adont https://getsatisfaction.com/adonit
Ink should work like a finger through any app as long as it is powered on. Unless the app directly supports Ink you will not get the benefit of advanced features like Pressure Sensitivity and Palm Rejection.
One more question for anyone who is having charging problems - when Ink is in the charger, do you see the LED flash red quickly, or slowly pulse red? It should slowly pulse red to indicate proper charging.
I'm having the same problem also. I've so far tried two different charging USB devices. Interestingly, my Ink was fully charged when I unplugged it a week ago. Now it is completely "dead" and doesn't seem to be charging.
If the ink won't charge, then by definition it can't be turned "on" in order to be used as a "dumb" stylus.
Not that anyone would pay $200 for such a stylus anyway. We spent the $200 to get pressure sensitivity, slide ruler and "smart" features.
I have been having lots of charging problems with Ink. Usually it fast blinks red when I first plug into USB (direct in back of iMac) and it seems like its saying there is a problem with it. If i re-seat the USB and plug in again it will then go to slow red pulsing which tells me its charging. Now its fully charged so the rainbow LED is showing but when I connect to Line and connect the Ink it shows the battery status (in Line) as dead. The Ink works for a minute and disconnects showing the battery dead, but I plug back into USB and it immediately shows rainbow LED. So I have a fully charged Ink that is essentially useless. I'm going to issue a refund from Adonit and think about spending $200 after the bugs get worked out on this hardware, seems like beta to me.
I Am getting a slow pulsing red while charging until the pen is fully charged. Then a a steady green. But it will not pair with bluetooth in my iPad Air. I did try restoring my iPad to factory settings, and turning off all and clearing out all other bluetooth devices. What am I missing?
So, what does the red BLINKING red light mean (NOT pulsing) ? I see nothing about this in the FAQs. It blinks red three times and then pauses for about 5 seconds and then blinks 3 times again. It is not charging.
There should be some better support on this issue as it seems to be pandemic.
Hello, I still have this problem , its :
Ink is "pulsing" twice and then blinks red. 3x red, break, 3x red...
I attach the link to see what the problem
please I need to fix it
That means you should pack it up and send it back and replace it with a Jot Pixelpoint. Ink and Slide should be considered beta and definitely not worth $200. I am much happier with this pen and it gave me $80 back.
I bought an ink at AdobeMAX yesterday and I'm having the same problem. I had it plugged in overnight and all day today and it still does the 3 red blink thing and won't turn on.
Is there an answer to this problem yet?? Or where can I return the product if it doesn't work at all??
You should never have red blinks on your charger. Please contact Adonit through their getsatisfaction support page.
Regardless of all of the advice given by the staff on this thread, my Ink still isn't charging properly which can be indicated by the red lights that blink quickly three times in four second intervals when I try to plug it into a number of outlets. I've only had this for a week and a half and have barely used it so far. I'm very disappointed, especially given this product's cost.
I've contacted Adonit, so hopefully they can either give me a solution that works or a refund. Gotta say this is the first time a product with the Adobe name on it has let me down.
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I know this is an old tag, but I bought my ink only a few weeks ago. I saw this three blinking issue for the first time today, so I googled the issue up and landed on this post.
I might have a solution for this.
I see that the ink is triangular in shape. Hence it can connect in one of three ways.
I notice that one of the three orientations allows the Ink to charge, while the other two show the red blinking stage.
The correct orientation is where the Adobe Ink logo on the Ink matches the FCC / CE certification text on the cap of the cover (see photo)
Here is a (shaky) video showing how only one orientation of the Ink charges it.
For mine, it was matching up to two FCC warnings rather than the logo, but I wouldn't have even thought to try that. Thanks for the tip.
I had the same issue. Tried changing all three sides but the device still blinked thrice like before. Then I realised it must be something to do with the charging adaptor. I replaced the one I was using with that of my iPad's. It started pulsating as stated. Works like a charm. Guess it has something to do with the volt supply.
Hope this helps.
I just got this in the mail today and turned it on. It was at a very low battery. I have tried to charge it but no luck. I've tried different wall usb chargers, I tried plugging it into the computer, and tried switching the orientation of the pen. I hope this works otherwise, I will be returning it. Let me know if you guys have any suggestions on how to make it work.
Take the tip of the pen and throw it several times. If it doesn't work, you can shake it again. That's how I recharged it. The reason is that the internal contact is bad.