2 Replies Latest reply on Jul 28, 2014 7:10 AM by ssprengel

    Used LR5 trial version, purchased upgrade version, but don't have previous serial number

    Patrick.Dz

      Hi guys,

       

      Seems I have misunderstood the purchase and after my trial version expired I decided to buy the upgrade version (thought it would be the one as I already had there software downloaded and used as trial). Now I have purchased the upgrade software, but obviously I do not have the previous licence code!

       

      How can I get it to work and pay the difference only? Or do I have to contact Adobe, cancel the upgrade version, wait for the refund and order afterwards the full version?

       

      Thanks

      Patrick