1 Reply Latest reply on Jul 28, 2014 3:50 PM by m_vargas

    I am unable to install abode flash onto my computer for the first time.

    AndrewPMullins

      So I have windows 7 64 bit and I have never installed flashed as I could never do it. I tired doing it when I first got my computer but when I opened the file to install it. I just got a blank grey screen and nothing else happened. After that I gave up on trying to install it, for I knew I never would be able to install.

       

      I need some major help as I can't even install it on my computer for the first time...EVER.

       

      Specs

      Windows 7 64 bit

      AMD 6 core 3.5 Ghz

      8 Gb of ram clocked at 2118

      and other crap that I don't remeber

        • 1. Re: I am unable to install abode flash onto my computer for the first time.
          m_vargas Adobe Employee

          Hello,

           

          We have received a few reports of the window displaying without text, however, have been unable to reproduce it.  We would appreciate it if you could generate and submit a log file to aid in troubleshooting.  Can you please do the following:

           

          1. Download the installer and save it to the desktop
          2. launch the command prompt, click the Start orb and in the search field, type: cmd.exe
          3. When the command prompt utility launches, drag the installer from the desktop onto the command prompt window hit space key and type /debug
            • it should look similar to: C:\Users\UserID>C:\Users\UserID\Desktop\install_flashplayer14x32_mssd_aaa_aih.exe /debug
          4. Click Enter to proceed
          5. When the empty dialog window displays, go ahead and close it.
          6. A file named host.develop.log will be saved to the same location the installer was saved to (note, the online installer deletes itself once executed, so it will no longer be saved locally).
          7. Post the contents of the host.develop.log file in your response, or share the file following the The specified item was not found.instructions.

           

          Thank you in advance.

           

          --

          Maria