8 Replies Latest reply on Aug 1, 2014 12:44 AM by pwillener

    Graybox at the instalation step - Windows 7 - Need help

    Extremisss

      Hi everybody,         

       

      I use Mozila Firefox, I can download it just fine, then I hit run, accept the security notification, and then here what I get every time :Adobe problem.JPG
      I tried rebooting, didn't work.

        • 1. Re: Graybox at the instalation step - Windows 7 - Need help
          m_vargas Adobe Employee

          Hello,

           

          We have received a few reports of the window displaying without text, however, have been unable to reproduce it.  We would appreciate it if you could generate and submit a log file to aid in troubleshooting.  Can you please do the following:

           

          1. Download the installer and save it to the desktop
          2. launch the command prompt, click the Start orb and in the search field, type: cmd.exe
          3. When the command prompt utility launches, drag the installer from the desktop onto the command prompt window hit space key and type /debug
            • it should look similar to: C:\Users\UserID>C:\Users\UserID\Desktop\install_flashplayer14x32_mssd_aaa_aih.exe /debug
          4. Click Enter to proceed
          5. When the empty dialog window displays, go ahead and close it.
          6. A file named host.develop.log will be saved to the same location the installer was saved to (note, the online installer deletes itself once executed, so it will no longer be saved locally).
          7. Post the contents of the host.develop.log file here in your response, or share the file following the The specified item was not found.instructions.

           

          Thank you in advance.

           

          --

          Maria

          • 2. Re: Graybox at the instalation step - Windows 7 - Need help
            Extremisss Level 1

            I did step 1 to 4, but when I hit enter it says (location of the file) isn't recognized as an intern or extern command, an executable software or a command file.

            • 3. Re: Graybox at the instalation step - Windows 7 - Need help
              johno83

              screenshot.png

              I too have the same problem for this last while. I am running windows 7 and internet explorer 11.

               

              I also tried the above steps like Extremisss and encountered the same issue.

              • 4. Re: Re: Graybox at the instalation step - Windows 7 - Need help
                m_vargas Adobe Employee

                Hello,

                 

                Please make there there is a space between the file name and / and that there is no space between / and debug, as follows:


                install_flashplayer14x32_mssd_aaa_aih.exe /debug

                 

                --

                Maria

                • 5. Re: Graybox at the instalation step - Windows 7 - Need help
                  Extremisss Level 1

                  I installed it from firefox and it worked finaly. Thanks for the help anyways!

                  • 6. Re: Graybox at the instalation step - Windows 7 - Need help
                    giovezze

                    I am having same issue.  Performed diagnostic steps.  Here is output

                     

                    Memory Initialized (Maximum)

                    ===============================================================================

                    Host Version: 3.5.4.25

                    "C:\Documents and Settings\XXXXXXXXXX\My Documents\install_flashplayer14x32_mssd_aaa_aih(1).exe"   /debug

                    System: Windows NT version 5.1.2600.196608

                    Added url to whitelist (localhost).

                    Added url to whitelist (solidstatenetworks.com).

                    Added url to whitelist (snxd.com).

                    Added read only registry path to whitelist (machine\Software\Microsoft\Internet Explorer\).

                    Added common name to whitelist (Solid State Networks I, LLC).

                    Added common name to whitelist (Adobe Systems Incorporated).

                    Extracting skin file (/app.config.xml)

                    Added url to whitelist (get.adobe.com).

                    Added url to whitelist (get2.adobe.com).

                    Added url to whitelist (aihdownload.adobe.com).

                    Added url to whitelist (airdownload.adobe.com).

                    Added url to whitelist (ardownload.adobe.com).

                    Added url to whitelist (download.macromedia.com).

                    Added url to whitelist (fpdownload.macromedia.com).

                    Added url to whitelist (fpdownload2.macromedia.com).

                    Added url to whitelist (fpdownload.adobe.com).

                    Added url to whitelist (fpdownload2.adobe.com).

                    Added url to whitelist (platformdl.adobe.com).

                    Added url to whitelist (platformdl-stage.corp.adobe.com).

                    Added url to whitelist (wwwimages.adobe.com).

                    Added url to whitelist (wwwimages.stage.adobe.com).

                    Added url to whitelist (dlmping.adobe.com).

                    Added url to whitelist (dlmping2.adobe.com).

                    Added url to whitelist (dlmping3.adobe.com).

                    Added url to whitelist (dlmping4.adobe.com).

                    Added url to whitelist (get3.adobe.com).

                    Added url to whitelist (get3.stage.adobe.com).

                    Added url to whitelist (adobetag.com).

                    Added url to whitelist (promotion.adobe.com).

                    Added read only registry path to whitelist (machine\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\).

                    Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\).

                    Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\).

                    Added read only registry path to whitelist (machine\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\).

                    Added read only registry path to whitelist (user\SOFTWARE\Microsoft\Windows\Shell\Associations\UrlAssociations\).

                    Added read only registry path to whitelist (root\http\shell\open\command\).

                    Added read only registry path to whitelist (root\https\shell\open\command\).

                    Added read only registry path to whitelist (root\.htm\).

                    Added read only registry path to whitelist (root\.html\).

                    Added read only registry path to whitelist (root\IE.HTTP\shell\open\command\).

                    Added read only registry path to whitelist (root\FirefoxURL\shell\open\command\).

                    Added read only registry path to whitelist (root\SafariURL\shell\open\command\).

                    Added read only registry path to whitelist (root\ChromeHTML\shell\open\command\).

                    Added read only registry path to whitelist (machine\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\).

                    Added read only registry path to whitelist (machine\SOFTWARE\Macromedia\).

                    Added read only registry path to whitelist (user\SOFTWARE\Macromedia\).

                    Added read/write registry path to whitelist (machine\SOFTWARE\Adobe\Setup\Reader\).

                    Added read/write registry path to whitelist (machine\SOFTWARE\Wow6432Node\Adobe\Setup\Reader\).

                    Added common name to whitelist (Adobe Systems, Incorporated).

                    189 active MIME types

                    WebServer thread running

                    WebServer Listening on 127.0.0.1:2931

                    Browser cache flushed (0 removed) (713 checked) (0.05 seconds)

                    Browser: IE 8.0.6001.18702

                    Extracting skin file (mainwindow.config.xml)

                    Response code set [/mainwindow.html:200:0]

                    Response code set [/images/icon-blank.gif:200:0]

                    Response code set [/mainwindow.css:200:0]

                    Accept queue size of (2)

                    Response code set [/images/icon-complete-error.gif:200:0]

                    Response code set [/images/icon-complete.gif:200:0]

                    Response code set [/compact.min.js:200:0]

                    Response code set [/images/logo-adobe.gif:200:0]

                    Response code set [/images/bg-header-error.gif:200:0]

                    Response code set [/images/bg-close-program.png:200:0]

                    Response code set [/images/bg-download-bar-full.png:200:0]

                    Response code set [/images/bg-download-bar-empty.png:200:0]

                    Response code set [/images/button-center.png:200:0]

                    Discovering default browser...

                    Default browser: "C:\Program Files\Mozilla Firefox\firefox.exe" -osint -url "%1"

                    Skin version: 2.0.2.7

                    Document ready triggered

                    Extracting skin file (locale/en-us.json)

                    Unable to extract skin file (locale/us.json)

                    Unable to extract skin file (locale/en.json)

                    Response code set [/images/button-right.png:200:0]

                    Response code set [/images/button-left.png:200:0]

                    Extracting skin file (workflow.json)

                    Extracting skin file (interop/downloader.dll)

                    Loading interop library (C:\Documents and Settings\XXXXX\Local Settings\Application Data\Adobe\downloader.dll) (3.5.4.25)

                    Memory Initialized (Maximum)

                    ===============================================================================

                    Downloader Version: 3.5.4.25

                    Solid Core v0.82 () in use (S11)

                    Cwd [C:\Documents and Settings\XXXXXX\My Documents\] [00:11:11:B6:27:1A]

                    Torrent Agent: -SC0082-

                    Torrent Agent: -SD354P-

                    Starting manager thread

                    Manager state changing from (Idle) to (Start)

                    Manager state changing from (Start) to (Process)

                    • 7. Re: Graybox at the instalation step - Windows 7 - Need help
                      m_vargas Adobe Employee

                      Thank you for providing the log file.  We are reviewing the log file.

                       

                      --

                      Maria