13 Replies Latest reply on Aug 7, 2014 10:29 AM by Noel Carboni

    Photoshop CC is crashing

    jaxshores

      Hi everyone,

       

      I recently upgraded to Photoshop CC.  Now, I am having an issue where CC will regularly crash.  Whenever I quit the program normally, I also get a notice saying Photoshop crashed.  What info do I need to provide here to help debug the issue?

       

      One idea I had was to disable my plugins.  I only have two, and one of them I tried to uninstall.  I removed everything about the plugin "Invision Liveshare", however it still shows up in my Extentions window.  Does anyone know a surefire way to remove it from this list?  It does not exist in my plugins folder, or any other Liveshare folder.

       

      Thanks in advance,

       

      Jackson

        • 1. Re: Photoshop CC is crashing
          Anutosh kumar singh Level 1

          Could you please share your system info like is windows or mac and is it 32 bit or 64 bit ???

          • 2. Re: Photoshop CC is crashing
            jaxshores Level 1

            Sorry, no idea how I forgot that info.  I am running 64 bit Mac with a 2.8 GHz processor, 8 gb memory, HD graphics, OSX 10.8.5.  Need anything else Anutosh?

            • 3. Re: Photoshop CC is crashing
              Anutosh kumar singh Level 1

              Please try the steps mentioned below :-

               

              go to application folder/photoshop cc/then right click on photoshop cc or control click/ thence select the option show package content /then go to contents /macos folder/ then rename the sniffer to ~sniffer_gpu

               

              also try updating the graphic card DRIVER FROM THE GPU MAKER'S WEBSITE.

              • 4. Re: Photoshop CC is crashing
                jaxshores Level 1

                Ok, I did exactly what you said, and it hasn't crashed yet.  However, I manually quit photoshop... and when it quit, I got this error.  The plugin Liveshare PS also is still in my extensions window, even tho I removed it.  Finally, will doing a system update also update my graphic card drivers?  Or is there another way to do it?  Please assist, thank you!

                 

                Photoshop has Quit Unexpectantly:

                 

                Process:         Adobe Photoshop CC 2014 [2369]

                Path:            /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014

                Identifier:      com.adobe.Photoshop

                Version:         15.0.0 (15.0.0.58)

                Code Type:       X86-64 (Native)

                Parent Process:  launchd [769]

                User ID:         502

                 

                 

                Date/Time:       2014-07-29 11:01:17.987 -0700

                OS Version:      Mac OS X 10.8.5 (12F45)

                Report Version:  10

                 

                 

                Interval Since Last Report:          5839 sec

                Crashes Since Last Report:           1

                Per-App Interval Since Last Report:  34190 sec

                Per-App Crashes Since Last Report:   2

                Anonymous UUID:                      35973507-48D3-AEB4-7FC2-917997B7E7FF

                 

                External Modification Summary:

                  Calls made by other processes targeting this process:

                    task_for_pid: 17

                    thread_create: 0

                    thread_set_state: 0

                  Calls made by this process:

                    task_for_pid: 0

                    thread_create: 0

                    thread_set_state: 0

                  Calls made by all processes on this machine:

                    task_for_pid: 2193

                    thread_create: 2

                    thread_set_state: 0

                 

                 

                VM Region Summary:

                ReadOnly portion of Libraries: Total=409.7M resident=156.9M(38%) swapped_out_or_unallocated=252.7M(62%)

                Writable regions: Total=3.4G written=2.0G(60%) resident=1.5G(44%) swapped_out=656.3M(19%) unallocated=1.9G(56%)

                 

                REGION TYPE                      VIRTUAL

                ===========                      =======

                ATS (font support)                 32.1M

                ATS (font support) (reserved)         8K        reserved VM address space (unallocated)

                CG backing stores                  6252K

                CG image                            512K

                CG raster data                      116K

                CG shared images                    224K

                CoreAnimation                         4K

                CoreImage                             8K

                CoreServices                       2064K

                IOKit                              6404K

                MALLOC                            286.6M

                MALLOC guard page                    48K

                Memory tag=240                     17.1M

                Memory tag=242                       12K

                Memory tag=251                       36K

                OpenCL                               52K

                OpenGL GLSL                        1936K

                OpenGL GLSL (reserved)              128K        reserved VM address space (unallocated)

                SQLite page cache                   192K

                STACK GUARD                        56.0M

                Stack                              23.7M

                VM_ALLOCATE                         3.0G

                __DATA                             48.9M

                __IMAGE                             528K

                __LINKEDIT                         67.2M

                __TEXT                            342.4M

                __UNICODE                           544K

                mapped file                        66.9M

                shared memory                      30.2M

                ===========                      =======

                TOTAL                               4.0G

                TOTAL, minus reserved VM space      4.0G

                • 5. Re: Photoshop CC is crashing
                  Noel Carboni Level 8

                  Anutosh kumar singh wrote:

                   

                  also try updating the graphic card DRIVER FROM THE GPU MAKER'S WEBSITE.

                   

                  I'm not sure that advice is pertinent to a Macintosh user.

                   

                  -Noel

                  • 6. Re: Photoshop CC is crashing
                    Level 7

                    Either you left out part of the crash report, or there is no useful information in that crash report (all the stack traces, register contents, and crash cause are missing).

                    • 7. Re: Photoshop CC is crashing
                      jaxshores Level 1

                      I tried posting the whole report, but the forum seemed to have a character limit. Here it is:  http://baywebworks.com/crashreport.txt

                      • 8. Re: Photoshop CC is crashing
                        Level 7

                        That is a known problem that we are working on, involving patterns in indexed color mode causing a crash on quit.

                        Resetting preferences usually solves it (by getting rid of the pattern, style, or brush preset that used the pattern).

                        And we are testing a fix for it.

                        • 9. Re: Photoshop CC is crashing
                          jaxshores Level 1

                          Thanks for the information. However, Photoshop CC is also crashing randomly when I don't want it to quit.  Please see this crash report, and let me know what needs to be done. Thanks!

                           

                          http://baywebworks.com/crashreport2.txt

                          • 10. Re: Photoshop CC is crashing
                            jaxshores Level 1

                            Any updates please? Thanks for your time,

                             

                            http://baywebworks.com/crashreport2.txt

                            • 11. Re: Photoshop CC is crashing
                              jaxshores Level 1

                              My other post was deleted, so I am really hoping someone answers this thread... please

                              • 12. Re: Photoshop CC is crashing
                                Noel Carboni Level 8

                                Photoshop CC 2014.1 has just been released.  Have you tried it?

                                 

                                -Noel