2 Replies Latest reply on Aug 28, 2014 2:56 PM by MarkKennethKing

    Installation Failed "Exit Code 15"


      I've been having issues getting the 2014 versions of any of the programs installed on my computer. Every time I go to update my apps to the 2014 versions, they will each only load to around 40% before giving an error saying "Installation Failed - Learn More". After clicking on that, it takes me to a message saying:


      Exit Code: 15

      Please see specific errors below for troubleshooting. For example, ERROR:


      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 0 error(s)




      This same thing has happened on attempted updates of Premiere Pro, Illustrator, Photoshop, and InDesign. I've tried quitting CC and restarting, I've tried uninstalling CC and reinstalling– nothing seems to work. I read other forums discussing this issue or similar ones, and nothing seemed to help. Does anyone have an answer for my issues?


      I run a mid-2010 2.4GHz Intel Core 2 Duo, with 8GB 1067MHz RAM. I have 65GB of free space on my 250GB HDD. Until the 2014 versions came out, I never had any issues installing the CC programs to my computer.