2 Replies Latest reply on Jul 29, 2014 8:49 PM by les@mubadala

    download creative cloud for desktop app

    les@mubadala
    les@mubadala Jul 28, 2014 8:29 PM

      I have repeatedly tried to download the app creative cloud for desktop, and each time I get a messaqe saying "we are experiencing difficulties, pleased try later"

       

      Any advice or link appreciated

       

      My subscription has not expired :-)

        • 1. Re: download creative cloud for desktop app
          John T Smith Adobe Community Professional & MVP
          John T Smith Jul 28, 2014 8:51 PM (in response to les@mubadala)

          Please read, and reply back here with information https://forums.adobe.com/thread/1499014

          -and try some steps such as changing browsers and turning off your firewall for downloads

          or

          Creative Cloud chat support (all Creative Cloud customer service issues)

          http://helpx.adobe.com/x-productkb/global/service-ccm.html

          • 2. Re: download creative cloud for desktop app
            les@mubadala Level 1
            les@mubadala Jul 29, 2014 8:49 PM (in response to John T Smith)

            thanks John

             

            I am an Admin User although I would install using Run As Admin

            64 bit Dell Laptop

            Windows 8.1 - update

            Windows Firewall

            Kaspersky Anti-virus - not tried turning off but will do so and respond

             

            All my programs have downloaded, installed and are still working (Muse, Photoshop, etc.)

            Not installed any hardware since registering for Adobe, but have installed Articulate Studio 13, and also Articulate Storyline

             

            Originally received an update for the desktop app, which failed to install

            Tried repeatedly (including turning off firewall) but no luck

             

            Uninstalled the desktop app - after following a link in one of the forums

            downloaded the new desktop app - installed - perfect

            Other application updates installed perfectly, including the big update for Muse to 64 bit

             

            Most recent update for desktop app failed to install, so tried the above, removed the desktop app, but cannot now find the link to the new version to download.

            Hopefully just need to find the download link to the desktop app, but travelling at present so do not get enough time to surf to locate it :-(

             

            Leslie