2 Replies Latest reply on Sep 4, 2014 4:04 AM by Balakrishnan D

    Hellp my!

    biryki@i.ua

      Hello dear! My English is very bad, so please understand)

      Question concerning what it is. When you update the flash player from adobe site, there was an incomprehensible situation. Namely - Problem Event Name: APPKRASH.

      Please tell me how it is possible to solve this problem? Because neither video nor audio is not played. Very grateful to you.

       

       

      Сигнатура проблемы:

        Имя события проблемы: APPCRASH

        Имя приложения: install_flashplayer14x32_chrd_dn_aaa_aih.exe

        Версия приложения: 3.5.4.25

        Отметка времени приложения: 537d2fbd

        Имя модуля с ошибкой: install_flashplayer14x32_chrd_dn_aaa_aih.exe

        Версия модуля с ошибкой: 3.5.4.25

        Отметка времени модуля с ошибкой: 537d2fbd

        Код исключения: c0000005

        Смещение исключения: 00045487

        Версия ОС: 6.1.7601.2.1.0.256.1

        Код языка: 1058

        Дополнительные сведения 1: 0a9e

        Дополнительные сведения 2: 0a9e372d3b4ad19135b953a78882e789

        Дополнительные сведения 3: 0a9e

        Дополнительные сведения 4: 0a9e372d3b4ad19135b953a78882e789

        • 1. Re: Hellp my!
          m_vargas Adobe Employee

          Hi biryki,

           

          Can you please do the following:


          1. Download the installer from get.adobe.com/flashplayer and save it to the desktop. Alternatively, you can use the one previously downloaded.
          2. Launch the command prompt, click the Start orb and in the search field, type: cmd.exe
          3. When the command prompt utility launches, drag the installer from its saved to location onto the command prompt window hit space key and type /debug
            • It should look similar to: C:\Users\labuser\Desktop\install_flashplayer14x32_mssd_aaa_aih.exe /debug
              1. Note there IS a space between the file name and the / and there is NO space between / and debug
          4. Click Enter to proceed
          5. A file named host.develop.log will be saved to the same location the installer was saved to
            • You may notice the the online installer file is missing. This is because it deletes itself once executed, so it will no longer be saved locally.
          6. Post the contents of the host.develop.log file here in your response, or share the file following the How to share a document instructions.

           

          Thank you.

           

          --

          Maria

          • 2. Re: Hellp my!
            Balakrishnan D
            Hi biryki,  Can you try posting the host.develop.log file and please check Maria's above comments to get the log.  Regards, Bala.