When you plug your camera to your computer, how do you see it in your Explorer? as an external disk (with a letter assigned) or as a media device under the "Other" section?
When you double click on the Explorer ifcon of your camera, can you see the CR2 files?
Lightroom has historically had problems reading directly from some Canon cameras. Try using a card reader instead.
The camera appears as a separate drive in windows explorer titled :"Computer\Canon EOS 450D" (not strictly with letter?). When double clicking I can see files in the path: Computer\Canon EOS 450D\SD\DCIM\100CANON, However they appear with no name or size in this explorer view. They of course can be viewed fine in the camera itself.
Given both Lightroom and Canon are both leading products in this field, I'm disappointed that having purchased Lightroom I'm not able to fully utise it's functionality an import direct from camera instead of a 2 or 3 stage approach.
There's no reason at all to believe that this is an essential or inherently "right" way to get the images off the camera and into Lightroom - and besides, the fact that the files have no name or size when accessed via Explorer suggests that the problem isn't with Lightroom anyway, does it not?
If it has no letters, it means it is seen as a media device and not as a disk.
Lightroom imports from disks as declared by the Operating Systems, if you are accessing via a remapping done by Windows, you risk to have issues. For exemple, I cannot reliably importmy pictures from my USB connected Samsung S3, since it is seen as a "Portable Media Player" and not a "Device With Removable Storage".
And the fact that you cannot ever see the name/size even from the Explorer shows that the implementation of the Windows driver for your device lacks a lot of features. If Windows cannot fully discover the image properties, how can Lightroom reliably import the files, as it bases all its I/O functions on the Operating System?
Another thing to consider is that most of the "experts" (of which I am NOT one) advocate that using a card reader is the preferred method of transferring images. There are no cables involved, which can become damaged. And it's technically safer as far as your camera is concerned.
I've never had an issue with my Canon 300D, 600D, or 5D MKII raw files and generally use direct camera USB connection when I only have one CF card to import. I'm on Windows 7 64bit and LR5.5.
Suggestions (in the following order):
1) Check your camera's 'Tools' menus and see if there is a' Communication' setting. If so try setting it to the other mode listed. My 300D has a PTP and a Normal setting. Only the PTP mode works with Windows 7. Your Canon 450D camera may not have this menu setting.
2) Remove the camera, shut down Windows, and switch the system AC power OFF. Disconnect all external USB devices such as phones, iPods, etc. Restart Windows, but don't open any applications. Reconnect the camera to a different USB port and try importing some new raw image files into LR.
3) Reload the Canon 450D device driver:
Connect the camera and wait for it to be detected. Open Device Manager by depressing the Windows + Pause/Break keys, or go to Start and type dev man in the Search box and click on Device Manager at the top of the search results. In Device Manager under "Portable Devices' right-click on 'Canon Digital Camera' or whatever appears for your 450D, select 'Uninstall,' and click OK. Turn the camera power switch to OFF, wait a few seconds and then put power switch to ON. Windows will load the latest device driver via your Internet connection. Wait until it is "Successfully Installed" and try importing new raw image files inside LR.
If a camera has only SD cards, I'd say it's safer to use a card-reader because you're not wearing out the USB connection on the side of the camera, but if your camera has compact-flash cards, still, then the risk of bent pins that you have whenever you insert a CF card (after having put it into a card reader) might outweigh the reisk of warning out the USB slot on the side of the camera. I mean you can still use the camera if you cannot connect the USB cable, but you can't use the camera if you can't write to the CF card due to bent pins. Luckily most cameras have SD cards in them, nowadays, and the ones that don't are usually high-end and the owner has the resources to get the camera repaired.
I have a 450D and always use a card reader.
Are you able to import 450D raw files into LR5.5via USB connection and are you on Windows 7/8?
I agree with your observations concerning SD vs CF card fragility, but they also have a limited number of insertions before failure.
The newer Micro-USB receptacles are designed for up to 10,000 cycles of insertion and removal between the receptacle and plug, compared to 1,500 for the standard USB and 5,000 for the Mini-USB receptacle. This is accomplished by adding a locking device and by moving the leaf-spring connector from the jack to the plug, so that the most-stressed part is on the cable side of the connection. This change was made so that the connector on the less expensive cable would bear the most wear instead of the more expensive micro-USB device.
All my Canon cameras have micro-USB connectors. With one (1) insertion and removal per day that equals 10,000 days, or about 27 years before end-of-life! SD and CF cards are also rated at ~10,000 insertion and removals, but more prone to damage from static electricity and handling due to the exposed contacts and fragility of CF card sockets.
So there's no real advantage from the camera wear perspective to using a card reader. I'd say use whatever method is easiest for your workflow, but handle memory cards with care and avoid exposing them to static discharge. Ground yourself to something metal before removing memory cards and inserting them into the card reader, especially in cold Winter months.
BTW- I helped design one of the first semiconductor DRAM memory systems back in 1970. We killed more memory chips than I care to count before we discovered they were easily damaged by static electricity. Today's ICs have built-in protection, but you can still damage them with a big enough static ZAP!
Thank you transher, that’s helpful, but I’ve been unsuccessful.
- There are no communication settings in the camera itself
- I’ve done the power off and used different cables and ports.
- I have also uninstalled the devise drivers, and re-installed as you suggested.
In addition to this, I’ve had confirmed the Camera firmware I’m running is the latest version, and I’ve installed all the latest canon utility software too, but still to no avail.
I am on windows 7, so maybe it’s a specific problem with Windows 7 as ssprengel does not appear to have the same problem in Windows 8??
I also have a call out with Canon, so will see if that lead to a solution too.
This is a long-shot, but easy to try:
Rename the current file with a .OLD extension so you can restore it if no joy...and I'm now out of ideas!
Have you installed the latest updates (from 2014) for the EOS Utility and DPP from the XSi Drivers and Support - Software - Show All section:
Canon's EOS Utility 2.14.0 has issues that are supposedly fixed in the 2.14.1 update at the link you provided.
I downloaded and installed the EOS Utility update 2.14.1 and it launches every time Windows is started. There also doesn't appear to be any setting to disable auto startup on launch except msconfig. It also installs two apps EOS Utility and EOS utility 2, the former being a Wi/Fi/LAN app that is also launched on startup running in the background.
I uninstalled 2.14.1 and have dropped back to 2.13.4. I suggest the OP try both.
Thanks ssprengel, yes I tried that yesterday, again to no avail.
However I have now found the solution: It is a Windows Codec specifically for this issue that needed to be installed. Link below for anyone else having the same problems.
It is possible I have that installed so I can see thumbnails in Windows Explorer, but I'm not sure.
The Canon Codec at Canon's site is only 32-bit, so luckily MS has both a 32-bit and 64-bit version.
The Windows Codec link is not working. I thought raw codecs were used to open images in MS apps such as Windows Media Player and Windows Live Photo Gallery and for generating thumbnails in Windows Explorer. I wouldn't think LR needs this codec to import supported raw files. None of my Canon Raw files are viewable in any of thee apps, which means no raw codecs are installed on my Windows 7 system. Canon 300D, 600D, 5D MKII raw files all import fine into LR.
I'm not saying this didn't "fix" your import issue, but I can't see what is at the link to determine why it did.
The MS Camera Codec Pack link, above, works for me.