RoboHelp 11 to Word 2010 including MERGEFORMAT tags in every H1 in the document

[Guest]

Hi All,

When I generate Printed Documentation from RoboHelp 11 to Microsoft Word 10, I am now seeing MERGEFORMAT tags in every Heading 1 in my document when I have paragraph marks turned on. This issue started today and is 100% reproducible in all of my tests this morning. Prior to today, this was not an issue. I always work with paragraph marks on, so while turning the marks off hides the MERGEFORMAT tags, it is really not acceptable. I have attached an image showing what the H1s look like now with paragraph marks turned on. Any help in the way of resolving this would be greatly appreciated.

Thanks,

Matt

[Guest]

I tested older projects and several projects for which I generated Printed Documentation just a week ago. All projects were ok except the one in which I saw this issue. Thankfully, the project it was present in is small and was not too time consuming to re-create. I hope this is a one time problem and we don't see it again.

Matt

[Peter Grainge]

Turn off Show Fields in Word. That is the cause of the problem, not Rh.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

Thank you for your reply, Peter. I was puzzled because this was happening only in one project and I made the wrong assumption that Word settings would apply universally unless you changed them and I didn't. This is something to file in our knowledge base as I am sure we'll see it again. I leave the paragraph marks on because we have an exec who insists on double-spacing after a period (actually, end punctuation) and I don't do that as a habit, so the marks help. We had a fight about whether colons and semicolons are end punctuation and I said they aren't, but that's a whole separate matter.

[Peter Grainge]

Double spacing after punctuation can cause bad word wrapping in HTML. Ask

your exec to resolve that conflict!

[Guest]

This issue is randomly occurring again and turning off Show Fields does not fix it. I have done Alt+F9 and gone to File > Options > Advanced and Show field codes instead of their values is unchecked. I really hate Word. What am I missing? It looks like Word converted the code field value to text. I did not ask it to do that, though. What am I missing? Is there a setting in the Printed Documentation SSL that is causing this?

[Peter Grainge]

Sorry but this has to be a Word issue. There is no setting in Rh that would do this. Perhaps try a Word repair or a Word forum such as Windows Secrets Lounge

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge