That's a fair question, but remember you are not addressing Adobe here in the user forums.
But I can't find a way to adress them directly. Does anyone know how?
You can only contact them by phone or by web chat. They do not offer support by email.
They used to have a Contact button on most of some of their web pages.
To my surprise, I looked around just now and found no such thing.
I think its country specific. In India we still have