1 Reply Latest reply on Jul 29, 2014 1:17 PM by A.T. Romano

    Mein Code für die Seriennummer geht nicht

    annamaria1210

      @Hallo ich brauche Hilfe,

      ich habe den Code, der mir die Seriennummer bekannt geben soll richtig eingegeben, aber er sei "ungültig".

      Was kann ich nun tun?

        • 1. Re: Mein Code für die Seriennummer geht nicht
          A.T. Romano Level 7

          annamarai1210

           

          What version of Premiere Elements are you using and on what computer operating system are you running it?

           

          For now I will assume Premiere Elements 12.

           

          If you are sure that you are entering the serial number (xxxx-xxxx-xxxx-xxxx-xxxx-xxxx and not a redemption code or something else, then Adobe via its

          Adobe Chat is the only one who can help you.

           

          Please click on the following link. Contact Customer Care

          I have it pre-set for

          Premiere Elements

          Adobe ID and Signing In

          Adobe ID, sign in, and account

           

          I do not know if the web page set will hold my setting. If not, you will have to navigate through it to the "Still Need Help? Contact us" until you

          get to the Chat panel to click on.

           

          Please let us know the outcome.

           

          Thank you.

           

          ATR