I have turned off Substring Search on the WebHelp. This a clinical information site so we have medical staff looking for diseases using acronyms. For example: If we search for "STI" (with or without quotes)... we get the documents and topics that have Sexually Transmitted Infections but we also have things like testing or posting show up as well. How can we get it webhelp search to stop finding these types of strings. I have tried to find answers in help and in the forum but I haven't been able to find any help. I've followed all the suggestions but it hasn't helped. I made sure that my current version of RoboHelp has all the updates and it continues to happen. Have you got any suggestions or words that I can tell users how to search effectively?
I think it’s got something to do with using keywords and maybe adding stop words to your list.
Thanks for the idea Jeff but I have already removed all of the indexed keywords from the topics. When a user searched, they received too many returns so we removed the index keywords. Users were complaining about too many returns. They are used to the Windows search function on their network and didn't like the webhelp search. I know they are going to complain about these substrings so I'm trying to get rid of them.
You may want to investigate ZoomSearch – Peter Grainge talks about it on his site – grainge.org