0 Replies Latest reply on Jul 30, 2014 11:26 AM by martyjward

    Photoshop CC 2104 crashing intermittently

    martyjward

      I have just downloaded Photoshop CC 2104 and it keeps crashing randomly - no errors are reported, it just crashes and "windows looks for a solution".  This is the details reported photoshop system info.

       

      Does anyone have any suggestions to what could be causing this.

       

       

      Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59  x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3

      Physical processor count: 4

      Processor speed: 1397 MHz

      Built-in memory: 5609 MB

      Free memory: 2465 MB

      Memory available to Photoshop: 4779 MB

      Memory used by Photoshop: 70 %

      3D Multitone Printing: Disabled.

      Touch Gestures: Disabled.

      Windows 2x UI: Disabled.

      Image tile size: 1028K

      Image cache levels: 4

      Font Preview: Medium

      TextComposer: Latin

      Display: 1

      Display Bounds: top=0, left=0, bottom=768, right=1366

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      glgpu[0].GLVersion="3.0"

      glgpu[0].GLMemoryMB=512

      glgpu[0].GLName="AMD Radeon(TM) HD 6520G"

      glgpu[0].GLVendor="ATI Technologies Inc."

      glgpu[0].GLVendorID=4098

      glgpu[0].GLDriverVersion="8.900.7.0"

      glgpu[0].GLRectTextureSize=16384

      glgpu[0].GLRenderer="AMD Radeon(TM) HD 6520G"

      glgpu[0].GLRendererID=38471

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"

      glgpu[0].GLDriverDate="20110915000000.000000-000"

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.10"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      clgpu[0].CLPlatformVersion="1.1 AMD-APP-SDK-v2.4 (650.9)"

      clgpu[0].CLDeviceVersion="1.1 AMD-APP-SDK-v2.4 (650.9)"

      clgpu[0].CLMemoryMB=512

      clgpu[0].CLName="BeaverCreek"

      clgpu[0].CLVendor="Advanced Micro Devices, Inc."

      clgpu[0].CLVendorID=4098

      clgpu[0].CLDriverVersion="CAL 1.4.1589 (VM)"

      clgpu[0].CUDASupported=0

      clgpu[0].CLBandwidth=8.38861e+014

      clgpu[0].CLCompute=23.7873

      License Type: Subscription

      Serial number: 96040305897075720563

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\

      Temporary file path: C:\Users\Marty\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 679.6G, 293.0G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2014/04/14-23:42:44   79.554120   79.554120

         adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

         AdbePM.dll   PatchMatch 2014/04/23-10:46:55   79.554276   79.554276

         AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0  

         AdobeOwl.dll   Adobe Owl 2014/03/05-14:49:37   5.0.33   79.552883

         AdobePDFL.dll   PDFL 2014/03/04-00:39:42   79.510482   79.510482

         AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399  

         AdobeXMP.dll   Adobe XMP Core 2014/01/13-19:44:00   79.155772   79.155772

         AdobeXMPFiles.dll   Adobe XMP Files 2014/01/13-19:44:00   79.155772   79.155772

         AdobeXMPScript.dll   Adobe XMP Script 2014/01/13-19:44:00   79.155772   79.155772

         adobe_caps.dll   Adobe CAPS   8,0,0,7  

         AGM.dll   AGM 2014/04/14-23:42:44   79.554120   79.554120

         ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

         amtlib.dll   AMTLib (64 Bit)   8.0.0.45 BuildVersion: 8.0; BuildDate: Fri Mar 28 2014 20:28:30)   1.000000

         ARE.dll   ARE 2014/04/14-23:42:44   79.554120   79.554120

         AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013

         AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013

         Bib.dll   BIB 2014/04/14-23:42:44   79.554120   79.554120

         BIBUtils.dll   BIBUtils 2014/04/14-23:42:44   79.554120   79.554120

         boost_date_time.dll   photoshopdva   8.0.0  

         boost_signals.dll   photoshopdva   8.0.0  

         boost_system.dll   photoshopdva   8.0.0  

         boost_threads.dll   photoshopdva   8.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411

         CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411

         CoolType.dll   CoolType 2014/04/14-23:42:44   79.554120   79.554120

         dvaaudiodevice.dll   photoshopdva   8.0.0  

         dvacore.dll   photoshopdva   8.0.0  

         dvamarshal.dll   photoshopdva   8.0.0  

         dvamediatypes.dll   photoshopdva   8.0.0  

         dvametadata.dll   photoshopdva   8.0.0  

         dvametadataapi.dll   photoshopdva   8.0.0  

         dvametadataui.dll   photoshopdva   8.0.0  

         dvaplayer.dll   photoshopdva   8.0.0  

         dvatransport.dll   photoshopdva   8.0.0  

         dvaui.dll   photoshopdva   8.0.0  

         dvaunittesting.dll   photoshopdva   8.0.0  

         dynamiclink.dll   photoshopdva   8.0.0  

         ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519

         icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

         icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

         imslib.dll   IMSLib DLL   7.0.0.145  

         JP2KLib.dll   JP2KLib 2014/03/12-08:53:44   79.252744   79.252744

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         LogSession.dll   LogSession   7.2.1.3399  

         mediacoreif.dll   photoshopdva   8.0.0  

         MPS.dll   MPS 2014/03/25-23:41:34   79.553444   79.553444

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CC 2014   15.0  

         Plugin.dll   Adobe Photoshop CC 2014   15.0  

         PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   5.0.0  

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   5.0.0.74  

         PSArt.dll   Adobe Photoshop CC 2014   15.0  

         PSViews.dll   Adobe Photoshop CC 2014   15.0  

         SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519

         ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

         VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  

         VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  

         WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 15.0 (2014.0.0 x001)

         Accented Edges 15.0

         Adaptive Wide Angle 15.0

         Angled Strokes 15.0

         Average 15.0 (2014.0.0 x001)

         Bas Relief 15.0

         BMP 15.0

         Camera Raw 8.5

         Camera Raw Filter 8.5

         Chalk & Charcoal 15.0

         Charcoal 15.0

         Chrome 15.0

         Cineon 15.0 (2014.0.0 x001)

         Clouds 15.0 (2014.0.0 x001)

         Collada 15.0 (2014.0.0 x001)

         Color Halftone 15.0

         Colored Pencil 15.0

         CompuServe GIF 15.0

         Conté Crayon 15.0

         Craquelure 15.0

         Crop and Straighten Photos 15.0 (2014.0.0 x001)

         Crop and Straighten Photos Filter 15.0

         Crosshatch 15.0

         Crystallize 15.0

         Cutout 15.0

         Dark Strokes 15.0

         De-Interlace 15.0

         Dicom 15.0

         Difference Clouds 15.0 (2014.0.0 x001)

         Diffuse Glow 15.0

         Displace 15.0

         Dry Brush 15.0

         Eazel Acquire 15.0 (2014.0.0 x001)

         Embed Watermark 4.0

         Entropy 15.0 (2014.0.0 x001)

         Export Color Lookup NO VERSION

         Extrude 15.0

         FastCore Routines 15.0 (2014.0.0 x001)

         Fibers 15.0

         Film Grain 15.0

         Filter Gallery 15.0

         Flash 3D 15.0 (2014.0.0 x001)

         Fresco 15.0

         Glass 15.0

         Glowing Edges 15.0

         Google Earth 4 15.0 (2014.0.0 x001)

         Grain 15.0

         Graphic Pen 15.0

         Halftone Pattern 15.0

         HDRMergeUI 15.0

         IFF Format 15.0

         Ink Outlines 15.0

         JPEG 2000 15.0

         Kurtosis 15.0 (2014.0.0 x001)

         Lens Blur 15.0

         Lens Correction 15.0

         Lens Flare 15.0

         Liquify 15.0

         Matlab Operation 15.0 (2014.0.0 x001)

         Maximum 15.0 (2014.0.0 x001)

         Mean 15.0 (2014.0.0 x001)

         Measurement Core 15.0 (2014.0.0 x001)

         Median 15.0 (2014.0.0 x001)

         Mezzotint 15.0

         Minimum 15.0 (2014.0.0 x001)

         MMXCore Routines 15.0 (2014.0.0 x001)

         Mosaic Tiles 15.0

         Multiprocessor Support 15.0 (2014.0.0 x001)

         Neon Glow 15.0

         Note Paper 15.0

         NTSC Colors 15.0 (2014.0.0 x001)

         Ocean Ripple 15.0

         OpenEXR 15.0

         Paint Daubs 15.0

         Palette Knife 15.0

         Patchwork 15.0

         Paths to Illustrator 15.0

         PCX 15.0 (2014.0.0 x001)

         Photocopy 15.0

         Photoshop 3D Engine 15.0 (2014.0.0 x001)

         Photoshop Touch 14.0

         Picture Package Filter 15.0 (2014.0.0 x001)

         Pinch 15.0

         Pixar 15.0 (2014.0.0 x001)

         Plaster 15.0

         Plastic Wrap 15.0

         PNG 15.0

         Pointillize 15.0

         Polar Coordinates 15.0

         Portable Bit Map 15.0 (2014.0.0 x001)

         Poster Edges 15.0

         Radial Blur 15.0

         Radiance 15.0 (2014.0.0 x001)

         Range 15.0 (2014.0.0 x001)

         Read Watermark 4.0

         Render Color Lookup Grid NO VERSION

         Reticulation 15.0

         Ripple 15.0

         Rough Pastels 15.0

         Save for Web 15.0

         ScriptingSupport 15.0

         Shake Reduction 15.0

         Shear 15.0

         Skewness 15.0 (2014.0.0 x001)

         Smart Blur 15.0

         Smudge Stick 15.0

         Solarize 15.0 (2014.0.0 x001)

         Spatter 15.0

         Spherize 15.0

         Sponge 15.0

         Sprayed Strokes 15.0

         Stained Glass 15.0

         Stamp 15.0

         Standard Deviation 15.0 (2014.0.0 x001)

         STL 15.0 (2014.0.0 x001)

         Sumi-e 15.0

         Summation 15.0 (2014.0.0 x001)

         Targa 15.0

         Texturizer 15.0

         Tiles 15.0

         Torn Edges 15.0

         Twirl 15.0

         Underpainting 15.0

         Vanishing Point 15.0

         Variance 15.0 (2014.0.0 x001)

         Water Paper 15.0

         Watercolor 15.0

         Wave 15.0

         Wavefront|OBJ 15.0 (2014.0.0 x001)

         WIA Support 15.0 (2014.0.0 x001)

         Wind 15.0

         Wireless Bitmap 15.0 (2014.0.0 x001)

         ZigZag 15.0

       

       

      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

      Flash:

      Installed TWAIN devices: NONE