3 Replies Latest reply on Jul 31, 2014 8:24 AM by A.T. Romano

    When I publish a video, I lose half of the audio in "audio 2". I can hear it while editing. How do I fix this?

    ThatInternetLad

      I published a video as an mpeg, and when I listened to the final product it was missing some music I had in the "audio 2" slot. How do I fix this?

        • 1. Re: When I publish a video, I lose half of the audio in "audio 2". I can hear it while editing. How do I fix this?
          A.T. Romano Level 7

          thatintermetlad

           

          What version of Premiere Elements are you using and on what computer operating system is it running?

           

          What are the properties of the source media involved?

           

          What is your project preset?

           

          Of immediate concern, what is your export choice in detail...if Premiere Elements 11 or 12, Publish+Share/Computer/MPEG and what preset, and are you customizing the preset under the Advanced Button/Video Tab and Audio Tab of that preset? If customizing, please post the Exporting Settings customization area's settings.

           

          What is your player of this export?

           

          Thank you.

           

          ATR

          • 2. Re: When I publish a video, I lose half of the audio in "audio 2". I can hear it while editing. How do I fix this?
            ThatInternetLad Level 1

            Hi,

             

            I am using Premiere Elements 11 on Windows 7.

             

            The source media are MOV video files shot with a Canon DSLR accompanied by various mp3 files download from a royalty free music website.

             

            I do not know how to locate my project preset but given that I never was given the choice to pick one, the project preset is most likely at its default.

             

            I export by using Publish+Share>Computer>MPEG under the preset "MPEG2 1920x1080i 30".

             

            I then played the file using Windows Media Player. I also uploaded it to YouTube and viewed it on there with the same issues.

             

            Thank you.

             

            -Cameron

            • 3. Re: When I publish a video, I lose half of the audio in "audio 2". I can hear it while editing. How do I fix this?
              A.T. Romano Level 7

              Cameron

               

              Is the problem Audio Track 2 music from any of your royalty free music websites? Is the sound missing in the export

              standalone audio files

              or

              audio that is linked to video?

              What is directly under or above these files on the Timeline?

               

              Download and install the free codec utility named GSpot.

              And, tell us the readouts for Audio name, codec, and status.

              GSpot Codec Information Appliance

              If also video component of the file, then please include the Video name, codec, and status information from the GSpot readout.

               

              See what information you can put together on the properties of those royalty free audio files, including file extension. Are you dealing with Stereo or 5.1 channel (AAC or Dolby Digital)?

               

              As for project preset, versions 11 and 12 were designed so that the project takes charge of setting the project settings based on the properties of

              the first file drag to the Timeline. Sometimes it does it right. Sometimes not. If not, then you set the project preset manually using the properties of

              your file. See ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting

               

              Lots of additional questions...curious how you hear the Audio 2 audio in Edit area but not in the exported file which you report as

              Publish+Share>Computer>MPEG under the preset "MPEG2 1920x1080i 30.

              Any export setting customization going on under the Advanced Button/Video Tab and Audio Tab of that preset?

               

              Please review and consider and then we will decide what next.

               

              Thank you.

               

              ATR