5 Replies Latest reply on Jul 31, 2014 4:42 PM by securemail

    Creative Cloud - Desktop CS5 - PDF2ID Installation Error

    securemail

      While I mostly work off-line due to the nature of the material I work with, and needed to convert a PDF (produced by InDesign) back into InDesign format. Late last night I purchased the PDF2ID add-on, unaware that I also needed the CC Desktop in order to install it. This morning, I tried to install the Creative Cloud Desktop but the installation fails with an error code 1. Is there any way to install the PDF2ID app locally without using CC?  If not, is there any way I can get a refund?

       

      Thanks,

       

      Dave