6 Replies Latest reply: Aug 2, 2014 4:03 AM by brushwipe RSS

    External hosting server has problems uploading my images

    brushwipe Community Member
    brushwipe Jul 31, 2014 10:26 AM

      Hi. I am experiencing difficulties getting my new hosting provider to upload my images. I use the upload to FTP on the file menu and I get a message in apop up window. "FTP - Validation, Could not validate that the specified domain is associated with the FTP server and folder. Proceed anyway? Yes / No"

      This also occurred on my previous host provider and when I clicked Yes it uploaded OK and my site has been running for several months already.

       

      My new host's support technician has been on the phone with me all afternoon trying to upload the files. It will upload the HTML files very quickly but then runs into problems with the images. So I have spent  a few hours renaming each file and saving them to web. I have made sure all images and assets are linked and in the same folder.  As the FTP upload struggles on it keeps stopping at various images the the computer freezes and I have to wait until it comes back to life. It doesn't crash.

       

       

      My previous host's technicians and the present one suggested that the problem is in the software - Muse.

       

      Has anyone else had these or similar problems?. Maybe I should rebuild in Dreamweaver?

       

      Oh by the way, my website www.bilyz.com uploads to Adobe Business Catalyst without a problem. Try it and see.

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        • 1. Re: External hosting server has problems uploading my images
          VivekPassan Adobe Employee
          VivekPassan Jul 31, 2014 9:41 PM (in response to brushwipe)

          Hello,

           

          Can you please check if the Folder has backslash "\" populated or not.

          Please refer to the screenshot below.

           

          validate.png

           

          If its not there please try to add a backslash , Folder name can change from "Public_html" depending on your hosting settings.

           

          Regards

          Vivek

          • 2. Re: External hosting server has problems uploading my images
            brushwipe Community Member
            brushwipe Aug 1, 2014 2:29 AM (in response to VivekPassan)

            Thanks for your help.  I have done as suggested and I have also tried alternative settings without successful upload. I have checked and double checked all the assets, then rechecked the sizes of each of my images before trying to upload to the FTP server.

            1.  I tried to upload with a forward slash in the folder field box - Result was a window " \public_html " does not exist. Do you want to create it?

            > OK

            New window appears: Error creating folder [failed to MKD dir: 553]

             

            2. Forward slash: The requested folder "/public_home " does not exist. Do you want to create it?  > Yes.

            New window: Could not validate that the specified domain is associated with the FTP server and folder. Proceed anyway? Yes

             

            3. New window appears: Title of window: Upload to FTP Host

                                            Overall upload progress: 65% complete

            Then uploading stalls and a message appears: Error uploading file lucy.jpg. Click to resume. If problem persists, try again later. [FTP response timeout]

             

            Each time I click on Resume the screen freezes for a while then returns to 'live' and it all begins again.  It is perplexing me why my site uploads to BusinessCatalyst without any problems.  It also uploaded to Namesco.co.uk without too much difficulty (my first upload)

            Yesterday prior to contacting you the hosting technician at Vidahost.com took command of my computer and tried to see what the problem was but obviously without success and suggested that the Muse software could be at fault - which I doubt.

            I have taken screen capture jpegs of the windows but don't understand how to include them.

            Kind regards

            Bill

            • 3. Re: External hosting server has problems uploading my images
              VivekPassan Adobe Employee
              VivekPassan Aug 1, 2014 2:38 AM (in response to brushwipe)

              Hello,

               

              Please do one thing. Go to your Host server and reset all the permissions and then try again to upload to FTP.

               

               

              Regards

              Vivek

              • 4. Re: External hosting server has problems uploading my images
                brushwipe Community Member
                brushwipe Aug 1, 2014 3:49 AM (in response to VivekPassan)

                Hi, Thank you for your suggestion and I am now awaiting feedback from Vidahost.com . In the meantime is it possible that there is a conflict between my version of Muse and the recently updated 2014?

                 

                Kind regards

                 

                Bill Watters

                • 5. Re: External hosting server has problems uploading my images
                  brushwipe Community Member
                  brushwipe Aug 1, 2014 11:31 AM (in response to brushwipe)

                  Hi, Still waiting to hear from Vidahost support. In the meantime I have stripped all the images out of my Gallery page and renamed them making sure there are no spaces in the names. Then rebuilt the page and previewed it in my browser - it was OK so I published the site to businessCatalyst and it uploaded perfectly. As well as the above I have uninstalled my copy of Muse and reinstalled it (Muse 2014 version). Would you like me to publish it again and give you in browser editing permission. If so I will need email particulars.  I will be grateful to get to the bottom of this because it will affect my confidence in offering site design to a client.

                  Best regards

                   

                  Bill Watters

                  • 6. Re: External hosting server has problems uploading my images
                    brushwipe Community Member
                    brushwipe Aug 2, 2014 4:03 AM (in response to brushwipe)

                    Hello, Further to our recent discussion. I have paid for a year's hosting with Vidahost.

                    This morning, I have had a long session with the technician at Vidahost.com and with the help of FileZilla we copied the original bilyz.com site from the former host Names.co.uk onto the Vidahost server. 

                    It is visible at: http://bilyz.com.gridhosted.co.uk/index.html

                    But it still will not permit me to upload the modified files.  Vidahost suggest that I go back to Adobe Muse.

                    Because the original web site uploaded to either server then the rational view must conclude that it is either my site construction or Muse software that is at fault.

                    My previous suggestion of giving in-browser editing access is now a possible path to pursue.

                     

                    In the meantime I am considering creating the site in Dreamweaver 2014.

                     

                    Kind regards

                     

                    Bill Watters