9 Replies Latest reply on Sep 8, 2014 11:51 AM by Pete.Green

    Help Lightroom online crash

    DenIv

      good day! I updated to version 5.6 at the transition to the help menu in "Lightroom online" and my LR crashes.

      Problem signature:

         Problem Event Name: APPCRASH

         Application Name: lightroom.exe

         Application Version: 5.6.0.10

         Application Timestamp: 53ce7bf8

         Name of the module with the error: MSVCR100.dll

         Version of the module with the error: 10.0.40219.325

         Timestamp Fault Module: 4df2bcac

         Exception Code: 40000015

         Exception Offset: 00000000000761c9

         OS Version: 6.3.9600.2.0.0.256.48

         Language Code: 1049

         Additional Information 1: 7f1b

         Additional Information 2: 7f1b8721f67b4541ec935d205d3b2b7c

         Additional Information 3: 46b7

         Additional Information 4: 46b7cd597e2c13ad14850a748ce36d90

       

      Thank you!