0 Replies Latest reply on Jul 31, 2014 4:26 PM by SausalitoDog

    LR 5.6 will not launch???

    SausalitoDog Level 2

      Oh boy, I put myself in the soup today.

       

      After receiving a number of confusing emails from adobe lately, I called support to see why some emails said I had a single app account and some said I had the photography subscription...turns out I did have only a single account meaning I was still using up my perpetual license (which I intended to use on my wife's macs)... anyhow.. they sorted it out (I could SWEAR I received an email from adobe last year stating that the PS subscription was upgraded to photography subscription and I didn't have to do anything) and the only way they could do it was to cancel one and start the other, but they said I had to download the subscription version of LR to free up the license...

       

      So I just clicked download and install in the CC desktop and it seemed to go fine...until I tried launching LR...whoops... splash screen flashes and that's it! nothing else...

       

      Anyone have any advice on fixing this? Don't really want to wait on hold for 30 minutes again...

       

      thanks

       

      tom