4 Replies Latest reply on Aug 6, 2014 2:38 PM by m_vargas

    I can't install Flash Player in Mac

    carolinour

      Hi¡¡ I Tried around 30 times and i tried every solutions that appear in web (uninstall previous version, etc)

      I can´t install Flash Player in my Mac. Ii is 10.7.5 OSx, Safari 6.1.5

      When I load the install program, it stop when the bar is in 0%, then I have to force exit because the program doesn't response…..

      Help me, please¡¡¡

        • 2. Re: I can't install Flash Player in Mac
          varunkumar8

          I am facing the same issue on my Mac - tried this version but the download stops at 4%. Please help.

          I have a MacBook Air Version 10.7.5 Safari 6.1.4

          • 3. Re: I can't install Flash Player in Mac
            m_vargas Adobe Employee

            Hello,

             

            We apologize for the installation issues you are encountering.  Unfortunately, we have not been able to reproduce these installation issues using the online installer.  The offline installer Pat provided a link should work fine.  If you'd like to help us troubleshoot the installation issues with the online installer, and are comfortable working in the Terminal app we'd appreciate it if you could provide us with the install log file for the online installer.  If so, please do the following:


            1. Download the installer  from get.adobe.com/flashplayer and save it to the desktop
            2. Mount the DMG (double-click the file) and copy the .app file to a local folder (e.g. desktop)
            3. Open LaunchPad and in the top search window type Terminal, click the app icon to open the Terminal application
            4. In Terminal, change directories to where the .app is saved to (step 2), type: cd <location to file in step 2>
              • e.g. If the extracted .app file is on the desktop, type: cd /Users/labuser/Desktop
            5. At the prompt, type: ./Install\Adobe\ Flash\ Player.app/Contents/MacOS/Install\Adobe\ Flash\ Player -debug - file
            6. Go back to back to the location where the .app is saved to (step 2)
            7. Right-click on the app and select Show Package Contents
            8. In the window that displays, navigate to Contents/MacOS
            9. Obtain the host.develop.log file.
            10. Post the contents of the host.develop.log file here in your response, or share the file following the How to share a document instructions.


            Thank you in advance.


            --

            Maria

            • 4. Re: I can't install Flash Player in Mac
              m_vargas Adobe Employee

              Hello,

               

              A follow-up question:  Are you able to install other applications (.app), for example, from the link posted by Pat, or is this happening just for the online Flash Player installer?

               

              Thank you in advance.

               

              --

              Maria