2 Replies Latest reply on Aug 2, 2014 11:54 AM by likemovies

    PrE 9 Frequent Crashing

    likemovies Level 1

      Hello All,


      I am having a serious crashing problem in PrE9 that I can't resolve. I consider myself to be an intermediate level user and have used PrE9 for a couple of years now. I was creating a video when the app starting consistently crashing. I can't work with the program more than a couple of changes when it happens. I believe it is something I did but I don't know what. There are no still images/jpgs in the video. It seemed to start occurring either when I was re-arranging clips or when I was adding titles. I am using Windows 7. If you can help me I would appreciate it. I already have about 20 hours into this project. The video will be about five minutes long when complete, from about 80 minutes original footage (a theatre play).  I was about 85% done when the crashing occurred. Thank you very much.


      This is the error message I received:


      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Adobe Premiere Elements.exe

        Application Version:

        Application Timestamp:    4ca3d37f

        Fault Module Name:    AudioFilters.dll

        Fault Module Version:

        Fault Module Timestamp:    4ca3b490

        Exception Code:    c0000005

        Exception Offset:    00018770

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    0a9e

        Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:    0a9e

        Additional Information 4:    0a9e372d3b4ad19135b953a78882e789