If you are a CC member you can download and install CC2014 if you haven't done so already (you may need to quit the CC Desktop app from the "gear" menu in the upper right, then restart it so it updates before you see the update) as long as your OS will meet the minimum requirements.
Waht error message are you seeing when you try to open the file or the .idml.
There are a few things to try.
- First, if this file came to you vial email attachment, it could have been corrupted. Ask her to zip the file and send it again. That sometimes helps.
- I suppose there's a chance that the file is already zipped, so see if that's the case and unzip it if so.
- If the file name doesn't end with .indd, add it and see if that helps.
- If you are double-clicking, try File>Open from within InDesign.
- Last (and I know this sounds like a joke, but I've seen it many times), sometimes people attach a Mac Alias or Windows Shortcut instead of the actual file. What is the file size? If it's really small, that might be the reason.
Also, no offense intended if some of this sounds like stuff you have already tried. I don't know what you know, so I'm just spit-balling.
Many thanks for your response. I've looked into this a bit more (based on your feedback) and it looks as though I may be on too old a version of OS to be able to download the new 2014 version. Does that sound right? I am guessing slightly but my Updater simply won't show the new version and if I try and download via the CC website it does come up with an OS error message. I am currently on OS 10.6.8.
Many thanks for your response, tried all those already! It looks like it may be an OS issue
Yes, Mac OS X 10.6.8 is not eligible to update to InDesign CC 2014.
If your computer is not too old, the cost to upgrade to Mac OS X 10.7 is only about $20. You can get order a DVD from the Apple Store.