John has given you a link on Redemption Code issues. In it is a link to contact Adobe via its Adobe Chat.
Please be advised that Adobe Chat is having its on and off issues tonight and otherwise related to updating its system. So, if you end up
with the only option Ask the Community, try the path again until you get the option for Chat panel there.
I just tested the following link for
Adobe ID and Signing In
At this moment, the Chat Panel choice is available. I have pre-set the link for the web page with the Chat Panel.
If the link does not hold its set, then please navigate to the Chat Panel using the topics mentioned as guides.
Please let us know the outcome.