12 Replies Latest reply: Aug 20, 2014 5:12 AM by Victor CHM

Display Issue

Victor CHM Aug 4, 2014 9:16 AM

I've just installed Adobe Edge in an attempt to use if for the first time but the the display window isn't showing properly...

Any suggestions for how to fix this??

Thanks

1. Re: Display Issue

Preran Aug 5, 2014 8:26 AM (in response to Victor CHM)

Hi Victor,

Can you try restoring preferences Restore preferences | Edge Animate and let us know if you still have issues?

Thanks,
Preran
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2. Re: Display Issue

Victor CHM Aug 6, 2014 1:33 AM (in response to Preran)

Hi Preran,

An Adobe technician tried this fix remotely yesterday but the problem still exists. I've also tried updating graphics card drivers and I've uninstalled/reinstalled edge animate, but still no fix.

Thanks,
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3. Re: Display Issue

Preran Aug 6, 2014 7:06 AM (in response to Victor CHM)

Hi Victor,

If you have a different computer, can you try installing on that one and let us know if you still see this problem?

Thanks,
Preran
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4. Re: Display Issue

Victor CHM Aug 7, 2014 2:28 AM (in response to Preran)

I've just installed Edge Animate on a colleagues laptop and it works fine. I guess the problem must be to do with my PC. Any ideas what might be causing this yet?

Thanks,
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5. Re: Display Issue

Victor CHM Aug 7, 2014 6:36 AM (in response to Victor CHM)

The graphics card I'm running is a Nvidia GeForce GTX 590 if that helps. Also Win 7 64bit, Processor - i7-2600k and 16gb Ram.
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6. Re: Display Issue

Victor CHM Aug 8, 2014 8:02 AM (in response to Preran)

Any other suggestions to fix this problem?

Thanks,
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7. Re: Display Issue

arao2k6 Aug 10, 2014 10:40 PM (in response to Victor CHM)

Hi Victor,

Can you try updating the graphics card driver ?
Is Edge Animate the only application that shows this ?

Thanks
Avinash
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8. Re: Display Issue

Victor CHM Aug 11, 2014 1:43 AM (in response to arao2k6)

Yes I've tried updating the graphics card driver but it didn't help. Yes edge animate is the only program with this problem, the rest of the adobe suite works fine.
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9. Re: Display Issue

Victor CHM Aug 13, 2014 1:51 AM (in response to Victor CHM)

Any more suggestions?? I really want to be able to use this software.

Thanks
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10. Re: Display Issue

Preran Aug 13, 2014 5:47 AM (in response to Victor CHM)

Hi Victor,

We are trying to reproduce your issue in house but are unable to. This issue looks like it is very specific to your computer because we haven't heard something similar. If you have not contacted our support team already, send me your Adobe ID, location, and contact details over a private message (click my picture and use the message option), and we will see how best we can help you.

Thanks,
Preran
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11. Re: Display Issue

Vinod Menon@Adobe Aug 20, 2014 1:53 AM (in response to Victor CHM)

Hi Victor

Can you run DXDiag on your PC and Save All Information and share it. We are not able to repro this issue till now. Let know if you have any questions.
To run DxDiag, Open DirectX Diagnostic Tool by clicking the Start button , typing dxdiag in the Search box, and then pressing ENTER

Regards
Vinod
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12. Re: Display Issue

Victor CHM Aug 20, 2014 5:12 AM (in response to Victor CHM)

I've just discovered that this issue only happens in this specific user account. I've just created a new user, log in to the new account and launched edge animate and works fine!
Anyone know why this might be?
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