1 Reply Latest reply on Aug 4, 2014 11:37 AM by A.T. Romano

    why wont adobe premiere elements accept serial number ?

    hs0816

      tried to install premiere elements but rejects serial number. any body help please ( yes it is a legal copy)

        • 1. Re: why wont adobe premiere elements accept serial number ?
          A.T. Romano Level 7

          hs0816

           

          What version of Premiere Elements are you using and on what computer operating system is it running?

           

          Are you working with the antivirus and firewall(s) disabled.

           

          This is not Adobe. Rather user to user. If problem persists, then Adobe is the only one who can help you.

          Please try to contact Adobe via its Adobe Chat. Please click on the following link and then the Chat Panel.

          Contact Customer Care

          I have set the link to open to the page for

          Premiere Elements

          Adobe ID and Signing In

          Adobe ID, Sign In, and Account Help

          and the display of the Chat Panel that you click on.

          I am never sure if the web page set will hold. If it does not, you will have to navigate to the Chat Panel using the above topic titles as guides.

           

          Adobe Chat has been on and off and on again for a long time now as it undergoes updating. At this very moment, the Chat Panel is available

          through the link cited. I checked. If you find it otherwise (Ask the Community the only choice), wait and try again to see if the Chat Panel choice

          has reappeared..

           

          Please let us know the outcome.

           

          Thank you.

           

          ATR