1 Reply Latest reply on Aug 4, 2014 5:25 PM by Pete.Green

    "Please connect to the internet and retry" - I am connected!

    Gudo

      Hello there,

       

       

      I'm going berserk with the validation of Lightroom serial number -- after I input the serial number, although I have no problem with my internet connection, it keeps putting me on the "Please connect to the internet and retry" screen.

       

      I tried going through the steps to just activate offline, but I have not clue how to get the Request Code, since there isn't a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet".

       

      Has anyone else experienced the Adobe validator telling you you're offline when, in fact, you are online? I'm at a loss as to what to do here.

       

       

      NOTE: I subscribed Adobe Creative Cloud Photography Plan.