4 Replies Latest reply on Aug 12, 2014 5:03 AM by Morningluv

    Licensing Verification Failed

    Morningluv

      I keep getting this 604 error even when installing Adobe Kuler.

       

      Screen Shot 2014-08-05 at 11.23.28 AM.png

      Basically it happens for any extension I would try and inside Photoshop Extensions menu is still grayed out. Frustrating.

        • 1. Re: Licensing Verification Failed
          shuo_yang Level 2

          It is most probably that there is some firewall rule on your network, so you can not access Adobe license check server. If it is possible, please turn off your firewall, and change another network to continue.

          • 2. Re: Licensing Verification Failed
            Morningluv Level 1

            Indeed I am under firewall, could anyone let me know by chance what ports need to be opened for the licensing communication?

            I assume there is a list of ports needed to be unblocked.

             

            Thank you!

            • 3. Re: Licensing Verification Failed
              shuo_yang Level 2

              www.adobeexchange.com:443

               

              But so far as I know, most of users who encountered this issue were able to connect that address in browser, but failed to connect it in curl. It returns connection refuse. So if it is not help, please change another network to continue.

              • 4. Re: Licensing Verification Failed
                Morningluv Level 1

                I was digging into this with the sysadmin of my network and we still couldn't figure out what the issue is. Moving to another network is sort of impossible, but meantime we've tried to investigate a little bit.

                Here's what we got:

                 

                [Error] Tue Aug 12 15:39:03.140 2014 (ExtensionUnpackager.cpp, 208) -Failed to decompress zxp file: 2304

                [Warning] Tue Aug 12 15:39:03.345 2014 (SignatureValidator.cpp, 161) -CSignatureValidator::verifySignature: timestamp has an out-of-range date but is otherwise valid!

                [Error] Tue Aug 12 15:39:05.884 2014 (AgoraExtension.cpp, 254) -CAgoraExtension::dealWithAgoraLicense: Agora License API verification failed: Connection refused

                [Error] Tue Aug 12 15:39:05.884 2014 (AgoraExtension.cpp, 260) -CAgoraExtension::dealWithAgoraLicense: failed to get the response of license-check!

                [Error] Tue Aug 12 15:39:05.884 2014 (ExtensionBase.cpp, 193) -CExtensionBase::validateExtension: validateAgoraLicense() failed for extension KulerPanelHTMLBundle, status = -604!

                [Error] Tue Aug 12 15:39:05.884 2014 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp /Users/******/Desktop/KulerPanelHTMLBundle_1.0.1_478259.zxp, status = -604!

                [Error] Tue Aug 12 15:50:17.184 2014 (ExtensionUnpackager.cpp, 208) -Failed to decompress zxp file: 2304

                [Warning] Tue Aug 12 15:50:17.356 2014 (SignatureValidator.cpp, 161) -CSignatureValidator::verifySignature: timestamp has an out-of-range date but is otherwise valid!

                [Error] Tue Aug 12 15:51:19.892 2014 (AgoraExtension.cpp, 254) -CAgoraExtension::dealWithAgoraLicense: Agora License API verification failed: Timeout: connect timed out: 192.150.16.64:443

                [Error] Tue Aug 12 15:51:19.892 2014 (AgoraExtension.cpp, 260) -CAgoraExtension::dealWithAgoraLicense: failed to get the response of license-check!

                [Error] Tue Aug 12 15:51:19.892 2014 (ExtensionBase.cpp, 193) -CExtensionBase::validateExtension: validateAgoraLicense() failed for extension KulerPanelHTMLBundle, status = -604!

                [Error] Tue Aug 12 15:51:19.892 2014 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp /Users/******/Desktop/KulerPanelHTMLBundle_1.0.1_478259.zxp, status = -604!

                [Error] Tue Aug 12 16:02:09.911 2014 (ExtensionUnpackager.cpp, 208) -Failed to decompress zxp file: 2304

                [Warning] Tue Aug 12 16:02:10.077 2014 (SignatureValidator.cpp, 161) -CSignatureValidator::verifySignature: timestamp has an out-of-range date but is otherwise valid!

                [Error] Tue Aug 12 16:02:14.366 2014 (AgoraExtension.cpp, 254) -CAgoraExtension::dealWithAgoraLicense: Agora License API verification failed: Connection refused

                [Error] Tue Aug 12 16:02:14.366 2014 (AgoraExtension.cpp, 260) -CAgoraExtension::dealWithAgoraLicense: failed to get the response of license-check!

                [Error] Tue Aug 12 16:02:14.366 2014 (ExtensionBase.cpp, 193) -CExtensionBase::validateExtension: validateAgoraLicense() failed for extension KulerPanelHTMLBundle, status = -604!

                [Error] Tue Aug 12 16:02:14.366 2014 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp /Users/******/Desktop/KulerPanelHTMLBundle_1.0.1_478259.zxp, status = -604!

                [Error] Tue Aug 12 16:02:19.548 2014 (ExtensionUnpackager.cpp, 208) -Failed to decompress zxp file: 2304

                [Warning] Tue Aug 12 16:02:19.713 2014 (SignatureValidator.cpp, 161) -CSignatureValidator::verifySignature: timestamp has an out-of-range date but is otherwise valid!

                [Error] Tue Aug 12 16:02:40.328 2014 (AgoraExtension.cpp, 254) -CAgoraExtension::dealWithAgoraLicense: Agora License API verification failed: Connection refused

                [Error] Tue Aug 12 16:02:40.328 2014 (AgoraExtension.cpp, 260) -CAgoraExtension::dealWithAgoraLicense: failed to get the response of license-check!

                [Error] Tue Aug 12 16:02:40.328 2014 (ExtensionBase.cpp, 193) -CExtensionBase::validateExtension: validateAgoraLicense() failed for extension KulerPanelHTMLBundle, status = -604!

                [Error] Tue Aug 12 16:02:40.328 2014 (ExtensionBase.cpp, 607) -CExtensionBase::install: validateExtension() failed for zxp /Users/******/Desktop/KulerPanelHTMLBundle_1.0.1_478259.zxp, status = -604!