8 Replies Latest reply on Aug 6, 2014 1:32 PM by barbro72

    validar el numero de serie

    guasifox

      buenas tardes: he comprado el premiere elements en descarga, pero no me deja validar el numero de serie, mi sistema operativo es windows 8.1.

      Alguien me puede ayudar? gracias

        • 1. Re: validar el numero de serie
          John T Smith Adobe Community Professional & MVP

          Serial number and activation chat support (non-CC)

          http://helpx.adobe.com/x-productkb/global/service1.html

          • 2. Re: validar el numero de serie
            A.T. Romano Level 7

            guasifox

             

            Please make sure that the antivirus and firewall(s) are disabled.

             

            This is not Adobe, and Adobe is the only one to resolve Activation and Serial Number issues. Typically you contact Adobe via its Adobe Chat.

            These days it is often difficult to contact Adobe Chat because it is undergoing updating. So, sometimes you click on the link to it and get only Ask the Community. You want Chat Panel and not Ask the Community in order to get to Adobe Chat.

             

            The following link for Adobe Chat is active at this moment. I just tried it.

            Contact Customer Care

            It has been pre-set by me for

            Premiere Elements

            Adobe ID, Signing In

            Adobe ID, Sign In, Account Help

            Chat Panel

             

            If the web page set does not hold, then use the above titles to navigate to the Chat Panel.

             

            Please let us know the outcome.

             

            Thank you.

             

            ATR

            • 3. Re: validar el numero de serie
              barbro72

              I bought Premiere Elements yesterday, but the system can not validate the serial number. Does OS 8 Seeing that guasifox have the same problem. Can anyone help?

              • 4. Re: validar el numero de serie
                A.T. Romano Level 7

                barbro 72

                 

                This is not Adobe. Rather, user to user.

                 

                Have you gone through the all of the details and suggestions given guasifox and none of them worked for you?

                 

                Have you made contact with Adobe via its Adobe Chat since Adobe is the only one who can sort through the purchased serial number and

                activation issues. Please refer again to comments in earlier posts in this thread.

                 

                We will be watching for your progress with Adobe Chat.

                 

                Thanks.

                 

                ATR

                • 5. Re: validar el numero de serie
                  barbro72 Level 1

                  I've chatted with Adobe, but they found no solution to this.

                  • 6. Re: validar el numero de serie
                    A.T. Romano Level 7

                    barbro72

                     

                    Thank you for the follow up.

                     

                    How was it left with Adobe Chat? Did it offer you your money back?

                     

                    This is what I would like you to do if you have a purchased serial number with 24 digits xxxx  xxxx xxxx xxxx xxxx xxxx....I am assuming that you have Premiere Elements 12 and are trying to install it on Windows 8 64 bit computer.

                     

                    1. Go to Control Panel/Programs and make sure that Premiere Elements 12 is not listed under installed programs.

                    Uninstall it if it is.

                     

                    2. Disable the antivirus and firewall(s). Be sure your Internet connection is working...shut down the router for 30 to 45 seconds. And, clear the default browser's Advanced/Network/Cached Web Content.

                     

                    3. Run the free ccleaner

                    https://www.piriform.com/ccleaner/download

                    (regular cleaner and registry cleaner parts)

                     

                    4. Reinstall Premiere Elements 12 from your installation files and insert your purchased serial number into the installation when it is asked for.

                    Please clarify...how did you purchase Premiere Elements 12

                    a. online download from Adobe

                    or

                    b. installation disc that came with the box packaged purchase

                    or

                    c. other

                     

                    Please let us know the outcome.

                     

                    Thanks.

                     

                    ATR

                    • 7. Re: validar el numero de serie
                      barbro72 Level 1

                      I bought Premiere Elements with 24 digit serial number online from Adobe. I have uninstalled the program several times. Also run CCleaner.

                      Will now disable antivirus and firewall and try again. Thank you that you will help me.

                      • 8. Re: validar el numero de serie
                        barbro72 Level 1

                        I will let you know what happen.