Premiere Elements 11 on Windows 7 64 bit.
Is this a "it worked before but not now" or "it never worked before". Are you using the program for the very first time?
What are the properties of this "Windows movie file" including file extension? Brand/model/settings of the camera or device that recorded this file? What is the source of the file?
Can you import other files, like jpg photos or video with a different format than this "Windows movie file" and not run into this kind of issue?
Does your computer have the latest version of QuickTime installed on it? Are you running the program from a User Account with Administrative
Privileges and Run As Administrator applied?
Do you have the problem with and without the antivirus and firewall(s) disabled?
lI will hold off on more questions on the computer and video card/graphics card being used until I get more information from you on this matter.
Looking forward to your follow up.
Hello A.T. Romano,
A solution has been found.
I was going through your questions one at a time, and when I got to your question,
"Are you running as Administrator", I ran the program by right clicking on the icon
and then clicking on "Run As Administrator."
It runs without crashing when starting it up that way.
Thank you for your help,
In addition, I then opened up the properties, opened up the compatibility tab, and selected "Run as Administrator.
Now it starts up and works fine.
Wonderful news, "Now it starts up and works fine." Great job.
Running the program from a User Account with Administrative Privileges PLUS applying Run As Administrative has solved several
Premiere Elements issues. Different case by case. One case involved a nasty disc menu matter.
What I usually do is right click the program's desktop icon and, from the pop up menu, select Run As Administrator. I am strictly an
Elements Windows user so I do not know if the Window's Run As Administrator has a Mac counterpart.
Your follow up will be a great help to others who are looking for Premiere Elements answers to the type of situation that you encountered.