3 Replies Latest reply on Sep 5, 2014 2:16 PM by GatorJimJames

    Video Express only plays back cam video - INTERNAL ERROR when clicking other views

    GatorJimJames

      Today I installed the trial Video Express 10 on my iMac. I have not been able to successfully use it yet.

       

      After I record, my playback only show the cam video. When I click any of the other buttons to show screen or screen/video combo. I get an Error message says "Application encountered and internal error" If problem persists, contact forms or support. I get the same error message when after a few seconds trying to "Publish to Computer"

       

      I haven't found mention of this problem on this forum. Anyone know what's wrong or how to fix it?

       

      Thanks, James

       

      Ps. If it matters, I also have a purchased Captive 8 on this computer.