2 Replies Latest reply: Aug 6, 2014 11:34 AM by brushwipe RSS

    What is happening about fixing the bug that prevents me from downloading the updated version of Muse CC 2014

    brushwipe Community Member
    brushwipe Aug 6, 2014 4:54 AM

      I managed to upload to an external host server (Vidahost.com) but it only only showed an older unmodified version of my site. I used the FTP upload and selected ALL files then tried to upload modified files only. Here is what I received:

      'This site was exported from an older version of Muse. Please update to Muse CC 2014 and then upload the site again in orer to use In-Browser Editing.

       

      Some bug in the CC Manager is telling me Muse is updated and the latest Muse CC 2014 is on my machine - or is it a bug in Muse?

       

      Help appreciated while I have a go at rebuilding the site in Dreamweaver.

       

      Cheers

       

      Bill Watters

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        • 1. Re: What is happening about fixing the bug that prevents me from downloading the updated version of Muse CC 2014
          Zak Williamson (Adobe) Employee Hosts
          Zak Williamson (Adobe) Aug 6, 2014 9:53 AM (in response to brushwipe)

          It sounds like you may have uploaded to the wrong folder on your hosting server.

           

          What's the URL for your site?

           

          If visiting the site in the browser is showing the old site, then the newly uploaded site was either uploaded to the wrong location on the server or it's in the correct place but the server is set to use a start page of index.htm rather than index.html (which Muse generates) and you old site files are all still there and *.htm so they continue to be displayed.

           

          As for the version of Muse, the update to Adobe Muse CC 2014 installs along side the prior version, so unless you've explicitly uninstalled the old version, you have both. If you run the old one it will inform you a newer version is available. You need to run the new one. It's most likely already on your computer.

          • 2. Re: What is happening about fixing the bug that prevents me from downloading the updated version of Muse CC 2014
            brushwipe Community Member
            brushwipe Aug 6, 2014 11:34 AM (in response to Zak Williamson (Adobe))

            Hi, Thank you for your help.  Please note that I have upload and launched my site to Business Catalyst which was a seamlessly smooth operation. See http://bilyzcom.businesscatalyst.com

             

            Using Programs & Features I uninstalled Muse and Muse 2014.  Then I uninstalled and re-installed the Adobe Creative Cloud.   I then restarted my computer before going to Adobe Creative Cloud and downloading Muse CC 2014. I opened my site at bilyz.com and attempted to upload to FTP. First I tried to upload ALL files but the upload kept stopping and saying it failed to upload but to click resume. Then I tried again but this time tried to upload modified files only but met with same result. 

             

            I observed that the upload seemed to be having problems and hanging at 62% before giving me the option to click resume. This stop / start progress continued for over half an hour until I abandoned the upload and returned to muse 'Design'. I then changed the name of each image file from, for example, from 'best%20help' to 'best_help'.  After I had changed every image's name I tried to upload again only to notice that the external server was continuing to upload images with the old name.

             

            I cannot be sure if I have the updated version of Muse as I cannot fully upload to the external server which would then give me access to the In-Browser Edit Process.

             

            If you open http://bilyz.com and compare it with http://bilyzcom.businesscatalyst.com you will see the updated version that uploaded without any problems to business catalyst..