Bump. Can anyone please help. If I need to get more information I will get it. I am new to this as I just support the users and do not actually use Photoshop. I was also told by customer support that since this is CS6 that they will not support me and this is the only way for me to get help. Thank you!
Bump. Still looking for help.
I have tried to run all Windows updates and then uninstall and re install Adobe Photoshop both 32-bit and 64-bit. The system still crashes. In the event viewer I am getting this:
Faulting application name: Photoshop.exe, version: 18.104.22.168, time stamp: 0x4f61c045
Faulting module name: dvamarshal.dll, version: 22.214.171.124, time stamp: 0x4f61b977
Exception code: 0xc0000005
Fault offset: 0x000000000001b209
Faulting process id: 0x227c
Faulting application start time: 0x01cfc3a1a2727748
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\dvamarshal.dll
Report Id: 04be023e-2f95-11e4-b172-d89d67c62d04
I have also updated the video card driver on this machine. Windows 7 Pro, Adobe CS6 Master Collection, 32 GB RAM, and Quadro K5000 video card.
You say that Photoshop works fine under your log in, have you tried deleting the users profile for the user that's having the issue and creating a new log in profile.
Remember to save any documents they may have on the desktop and my documents folder first
I apologize for not updating that part. It appears the one time it opened it was the 32-bit version. On all the other machines having this issue I can not open them even on my account.. Today I have tried to uninstall Photoshop both 32 and 64 bit and then installed it back on the machine with no change and still crashing on Measuring Memory during the load time. I then loaded the machine in "Safe Mode" and Photoshop 64 bit opened with no problems. I then modified the memory for the program (Edit - Preferences - Performance) and changed the RAM from 18GB to 19GB. Rebooted the machine and it still crashed at the same spot. To make sure it is not a video drive I uninstalled my video driver and tried to load it with the same results. I now have the drive installed again. All CS6 updates are done.
Thank you very much for replying.