2 Replies Latest reply on Aug 7, 2014 7:36 AM by videoExpedition

    cc desktop installer fails

    videoExpedition

      Went to open an older project in Muse. Said to update to the latest version. Seemed like it went. Restarted. Go to open Muse. Said there was a newer version of Adobe installer but every time I try to install I get this:

       

      we've encountered the following issues:

      Sorry, there seems to be a problem with the installation process

      (error code: A12E1).

       

      There seems to be no way to open Muse with this update. Stuck

       

      Thank you in Advance