4 Replies Latest reply on Aug 8, 2014 10:25 AM by A.T. Romano

    no video playback, only sound and sometimes static picture

    ladihlave

      I updated my computer (new hardware and Windows 8). I installed Adobe Photoshop Elements 10 and started new project. I am unable to play videos. There is white screen and sound only. I am able to play my mpeg files from camera through other players installed on my computer.

        • 1. Re: no video playback, only sound and sometimes static picture
          John T Smith Adobe Community Professional & MVP

          IF you have an NVidia card, read

          •nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675

          •-Old Drivers http://www.nvidia.com/Download/Find.aspx?lang=en-us

           

          Otherwise, EXACTLY what are you editing?

          Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

          http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions

          Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

          • 2. Re: no video playback, only sound and sometimes static picture
            A.T. Romano Level 7

            ladihlave

             

            Please clarify. This is the Adobe Premiere Elements Forum (video editing).

             

            You present your issue saying that you are using Photoshop Elements 10 on Windows 8 (assumed 64 bit) and

            I installed Adobe Photoshop Elements 10 and started new project. I am unable to play videos. There is white screen and sound only. I am able to play my mpeg files from camera through other players installed on my computer.

             

            Is this really an Elements Organizer 10 playback issue rather than a Premiere Elements 10 video editing issue?

             

            You cannot edit video in Photoshop Elements. Are you really in the Elements Organizer 10 where you are trying to playback video that you have imported into the Elements Organizer 10?

             

            Your issue may be:

            a. Do you have the latest version of QuickTime installed on your computer.

            and/or

            b. You might be involved in a variant of the Premiere Elements 10/NVIDIA GeForce issue which is described at the top of this forum.

             

            So

            a. QuickTime installed?

            b. NVIDIA GeForce video card/graphics card in use?

            c. Playback problem in Elements Organizer 10 or playback problem/editing problem in Premiere Elements 10?

             

            Thanks.

             

            ATR

             

            Add On...Since Premiere Elements 10/NVIDIA GeForce is a critical issue to rule in or out, the following is a copy/paste of the Announcement

            that describes the issue and give full how to deal with information (all is there)

             

            Premiere Elements 10 NVIDIA Video Card Driver Roll Back

             

            If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10

            display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of

            assuring that it is up to date.

             

            Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the

            Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to

            roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as

            March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date,

            and none is expected moving forward.

             

            Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

            http://forums.adobe.com/thread/1317675

             

            Older NVIDIA GeForce drivers can be found

            http://www.nvidia.com/Download/Find.aspx?lang=en-us

             

            A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

            http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html

            • 3. Re: no video playback, only sound and sometimes static picture
              ladihlave Level 1

              Thanks for very helpful information


              I had a NVIDIA problem with the video editing in Premiere Elements 10 too.

               

              I had also problem with oldest Windows 8.1 64bit driver for my video card 327.23 and same problem with latest 340.52 from July 2014.

              Finaly, I downloaded Windows 8 64bit driver and roll back to the 320.49 driver. My video card is GTX 660.


              .

              • 4. Re: no video playback, only sound and sometimes static picture
                A.T. Romano Level 7

                ladihlave

                 

                Thanks for the reply with the very important information about your Premiere Elements 10/NVIDIA GeForce issue and resolution.

                 

                It concerns me about the fate of the Premiere Elements 10/NVIDIA GeForce issue is on Windows 8.1 64 bit.

                In that case, the driver versions earlier than September 2013 are not shown under Recommended/Certified. Not sure if they are

                available via NVIDIA customer service or elsewhere.

                 

                Thank you for the major contribution of

                NVIDIA GeForce GTX660

                Windows 8 64 bit.

                Driver Version that worked with Premiere Elements 10 = 320.49.

                 

                Best wishes moving forward with your projects.

                 

                ATR