This is a user to user forum, not Adobe support... ask a question and someone may be able to help
The information you need to provide when you ask a question is below... sorry... video editing IS fairly technical
From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
NOTE - McAfee kills the program http://forums.adobe.com/thread/1460089?tstart=0
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
Let us cut to the core of the matter.
What version of Premiere Elements do you have, on what computer operating system is it running, what is your specific problem with the program?
Once we have that basic information, then we can decide how best to customize a reply so that you can move forward with your Premiere Elements projects.
The answers are in the details. We would be glad for the opportunity to try to be of assistance in this Premiere Elements user to user forum.
That computer giberish translated may just solve your issues.
Just an Ad On to my prior post numbered 2....
With the thought of cutting to the core of the matter, besides what I wrote/asked in post numbered 2, just what type of projects
do you want to create in Premiere Elements?