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1. Re: recipients cannot open files sent through Adobe Send. There was no problem with Adobe send Now. They see a blank page only! Please help!
Janet S Aug 10, 2014 5:14 AM (in response to anngehring)If anyone is having trouble downloading or accessing the site for your pictures, please make sure your computer settings are as follows:
In IExplorer in “Tools”, then “Compatability View Setting” uncheck the box that says “Display Intranet Sites in Compatability View”
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2. Re: recipients cannot open files sent through Adobe Send. There was no problem with Adobe send Now. They see a blank page only! Please help!
bob.treitman Aug 11, 2014 7:10 AM (in response to anngehring)I'm sorry to hear that you're having a problem with sending your files through Adobe Send. Can you provide more details?
- What type of file are you sending?
- When you download the file yourself, is it blank?
- Are all recipients having the same problem?
- Do the recipients get a Preview of the file?
- Are they seeing the blank document as a Preview as well as after downloading?
- Would it be possible for you to send the file to me through Adobe Send? I will provide you with my email address in a Private Message.
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3. Re: recipients cannot open files sent through Adobe Send. There was no problem with Adobe send Now. They see a blank page only! Please help!
Janet S Aug 11, 2014 9:38 AM (in response to bob.treitman)Hi Bob,
I also have this problem. I send out 3-4 emails to clients for download and 1 out of 10 this happens. I am sending zip files as I send more than 50 files normally. My clients cannot preview as they are zip files and must be downloaded. When they do the file is empty///"0"bytes.



