10 Replies Latest reply: Aug 15, 2014 7:48 AM by Pfondaneche RSS

    Adobe Photoshop CC 2014 Help TAB > Photoshop Online Help - LINK IS BROKEN

    RickyLACA Community Member

      My Adobe Updater installed Photoshop CC 2014, and all seemed well, until I attempted to get online help via:

       

      Help TAB > Photoshop Online Help

       

      This LINK is apparently BROKEN!

       

      Here is the resulting error on Firefox (version 32.0):

       

      XML Parsing Error: undefined entity Location: jar:jar:file:///C:/Users/Owner/AppData/Roaming/Mozilla/Firefox/Profiles/kaeec5li.default/extensions/speedtest@gotomyhelp.com.xpi!/chrome/speedtest.jar!/content/net

      Error.xhtml Line Number 369, Column 38:

      <h1 id="et_protocolNotFound">&protocolNotFound.title;</h1>

               -------------------------------------^

       

      I also attempted to open same link using Chrome, and IE browsers;  BOTH browsers we unable to navigate to the Adobe Help!

       

      Here is the supposed LINK URL (via Firefox):
      community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=Photoshop_15.0&l=en_US&id=AH_HOME

       

      ADDITIONAL NOTE:
      The exact same error is generated when attempting to get online support via:

       

      Help TAB > Photoshop Support Center

       

      Hopefully, someone from the Adobe Tech Community may shed some light on this MAJOR issue, as it precludes users from accessing Online Help and Support!