7 Replies Latest reply: Aug 13, 2014 12:02 AM by Peter Grainge

Why am I getting extra home pages?

Yehoshua Paul Aug 10, 2014 3:58 AM

Today I discovered that in our context sensitive help, which I general with Robohelp 10, all the links that are meant to redirect to the help's homepage in the desktop layout instead generated an error page.

I contacted the developers, and they said that the system was redirecting to the wrong page: homepage2.htm, instead of homepage.htm, and this had been the case for the past several versions.

I provided them with the correct file name: homepage.htm

However, I am still baffled. Why is Robohelp generating extra homepage files?

I restored a previous version, and generated the help. I only received one homepage file.

When I generate the current version, I receive homepage.htm and homepage1.htm.

And apparently, in previous versions there was also homepage2.htm

Why am I getting these extra files. Are they important? And if not can I delete them?

1. Re: Why am I getting extra home pages?

Peter Grainge Aug 11, 2014 12:43 AM (in response to Yehoshua Paul)

RoboHelp creates a Start Page with whatever name you give it in the SSL. If you then go and create topics with that name there would be duplication. RoboHelp therefore has no option but to do some renaming.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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2. Re: Why am I getting extra home pages?

Yehoshua Paul Aug 11, 2014 1:03 AM (in response to Peter Grainge)

I don't have any topic named homepage.
In the Project set-up - Screen Layouts - Desktop_Knowledge_WithHomePage, Homepage is the default page.
There are no additional topics in my project with that name.
This also doesn't explain why sometimes I get no duplicates, while other times I get one or two extra duplicate files.
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3. Re: Why am I getting extra home pages?

Peter Grainge Aug 12, 2014 2:05 AM (in response to Yehoshua Paul)

Does this happen if you manually clear the folder to which you generate before you generate a fresh output?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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4. Re: Why am I getting extra home pages?

Yehoshua Paul Aug 12, 2014 2:23 AM (in response to Peter Grainge)

No. After manually clearing the folder, I only get one homepage.htm file, and no duplicates.
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5. Re: Why am I getting extra home pages?

Peter Grainge Aug 12, 2014 2:40 AM (in response to Yehoshua Paul)

I am suspecting that perhaps when you generate, Rh is not clearing out the folder properly so when it goes to create homepage.htm and finds that page already in the folder, it creates homepage_1 etc.

The next few times you generate, don't manually clear it out and then check for numbered pages. If that confirms my suspicion, let us know.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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6. Re: Why am I getting extra home pages?

Yehoshua Paul Aug 12, 2014 6:04 AM (in response to Peter Grainge)

Since manually clearing the folder, I have generated the help 4-5 times throughout the day. Only a single homepage.htm file was generated with no extra duplicates.
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7. Re: Why am I getting extra home pages?

Peter Grainge Aug 13, 2014 12:02 AM (in response to Yehoshua Paul)

Seems like perhaps the elves were having a fun day and have now gone home.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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