6 Replies Latest reply: Aug 13, 2014 7:06 AM by Barbara B. RSS

    Won't install with supplied serial numbers,message to contact customer care,but customer care is non existent?


      Bought boxedElements and Premiere12 from Staples. Got serial numbers from entry of Redemption Code that came with software.Upon installation and entering of generated serial numbers, the same message "We are unable to validate serial number for Photoshop Elements 12. Please contact Customer Care".

      I have been trying to get through to a customer care personnel without success. Getting very frustrated.