1 Reply Latest reply: Aug 10, 2014 1:27 PM by Barbara B. RSS

    Got Premiere Elements disc free with a camera. The serial no. provided works with the premiere part but not with the elements part. Why is this?


      Hi, I'm new to this so please bear with me. I got a Premiere Elements disc free with a new canon camera and installed it on my windows 8.1 pc. After installation I have a shortcut for premiere elements and a shortcut for elements, I'm guessing premiere is for video and elements is for photo. The disc came with a serial no. which worked with premiere but when I opened elements it asked for a serial no. but when I tried the same serial no.  it says this serial no. is not valid for Adobe photoshop elements. Am I doing something wrong, am I missing a serial no., do I have to pay to use the elements (photo editing) side and if so I don't understand why it loaded both programs on from one disc as I thought it was all one big program split into video and photo.

      Please help.