1 Reply Latest reply: Aug 10, 2014 1:27 PM by Barbara B. RSS

    Got Premiere Elements disc free with a camera. The serial no. provided works with the premiere part but not with the elements part. Why is this?

    Mike430 Community Member

      Hi, I'm new to this so please bear with me. I got a Premiere Elements disc free with a new canon camera and installed it on my windows 8.1 pc. After installation I have a shortcut for premiere elements and a shortcut for elements, I'm guessing premiere is for video and elements is for photo. The disc came with a serial no. which worked with premiere but when I opened elements it asked for a serial no. but when I tried the same serial no.  it says this serial no. is not valid for Adobe photoshop elements. Am I doing something wrong, am I missing a serial no., do I have to pay to use the elements (photo editing) side and if so I don't understand why it loaded both programs on from one disc as I thought it was all one big program split into video and photo.

      Please help.