0 Replies Latest reply on Aug 11, 2014 2:17 AM by John Ironside

    Boxed LR5 upgrade serial number invokes "not valid" message

    John Ironside

      I've been an LR user from version 1. I buy each upgrade in a box, this time, only after the trial expired.

      It's from Amazon (not marketplace), so should be genuine. I'm logged in with my Adobe ID, and Adobe registers my ownership of the LR upgrade, but the programme rejects the serial number as "not valid". Thanks for any help.