"Scratch disk" was almost full Warning. I deleted open files to create space. However, photoshop CC, crashed before I could free space. I tried many times to re-open Photoshop CC but within the 2-seconds it crashes on load. I then decided to update to ver

Hello, firstly I apologise for the delay in replying to your helpful post's. I’am traveling at the moment SE Asia, and internet connection not always possible, when I do get the time to reply.

For your information, I have tried many times the Shift/Ctrl/Alt option, however this fails to work for me.I receive the Prompt to delete PS settings, however, PS quits within a second or two just after I've agreed to delete settings file on launch of app. I’m currently running OS X Version 10.9.4.

I have chatted with Adobe first, after they reviewed the crash report. They have said that The settings of my user account in Mac are corrupted, cause is Exception Type:  EXC_BAD_ACCESS (SIGSEGV)Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000080VM and that I should speak with Apple. Adobe also sent this link http://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-behavior-user-account.ht ml

I then spoke with Apple, they reviewed the same crash log however, found no clear evidence to support Adobe’s claim.

Apple, suggested I set up another user account and test that one for the problem. I will let you know how I get on. It might just be the easiest option for me….the hidden Libraries, etc..

Just to note, I did follow your useful link “ glad" Resetting Photoshop preferences-Alien Skin Software for a more targeted approach.However, the problem still exists. I’ have since set up a other user account and it appears to be working fine…..its just such a hassle, switching between accounts…I was hoping to solve the issue and not work around it. Anyway, thank you for your help and time on this issue….it was much appreciated.

Kind regards, Pinchermartin@Zenfolio.

P.s trying to send this report is a nightmare, I kept getting, Error Message," Your content could not be saved due to an error. You may have been logged out. If this problem persists please contact your system administrator. Click here to refresh this page. "

Even though I freshly sign in, paste content, & then add reply......... is the "Crash Log" Report to Long.....or My Internet connection...failing me again..testing on the possibilities of sending this message.

Can not send Crash Log! Report too long. Please advise.

Process: Adobe Photoshop CC [23973]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC

Identifier:
Version:
Code Type:
Parent Process: launchd [148]

com.adobe.Photoshop 14.2.1 (14.2.1.570)

X86-64 (Native)

Responsible: User ID:

Date/Time:
OS Version:
Report Version: 11
Anonymous UUID: D75EAA2C-F5C9-73DE-57A9-860A792F7AC5

Sleep/Wake UUID: 5E90CBF3-F73E-49F7-BF2D-E013005EEFD8 Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000080

VM Regions Near 0x80: -->

__TEXT 0000000100000000-0000000103fa4000 [ 63.6M] r-x/rwx SM=COW /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

Adobe Photoshop CC [23973] 502

2014-08-17 01:43:57.404 +0700 Mac OS X 10.9.4 (13E28)

0 com.google.selectivetool const&) + 191
1 com.google.selectivetool 2 com.google.selectivetool + 1015

3 com.google.selectivetool
SPBasicSuite*, td_PSCommands*, std::vector<FilterDescriptionList*, std::allocator<FilterDescriptionList*> >, wxArrayInt) + 1950

4. 4  com.google.selectivetool 
6. 5  com.google.selectivetool 

void*) + 54 6 7 8 9 10 11 12 13 14 15 16 17 18 com.adobe.Photoshop com.adobe.Photoshop com.adobe.Photoshop com.adobe.Photoshop com.adobe.Photoshop com.adobe.Photoshop com.apple.AppKit com.adobe.Photoshop com.adobe.Photoshop com.adobe.Photoshop com.adobe.Photoshop com.adobe.Photoshop com.adobe.Photoshop 0x000000010030f377 0x100000000 + 3208055 0x000000010009456d 0x100000000 + 607597 0x0000000100093611 0x100000000 + 603665 0x000000010008de4f 0x100000000 + 581199 0x000000010008dc10 0x100000000 + 580624 0x00000001017bcf54 0x100000000 + 24891220 0x00007fff8b3a39f9 -[NSApplication run] + 646 0x00000001017bd732 0x100000000 + 24893234 0x00000001017bea08 0x100000000 + 24898056 0x000000010008e53f 0x100000000 + 582975 0x00000001002f1ff7 0x100000000 + 3088375 0x00000001002f2199 0x100000000 + 3088793 0x0000000100002e34 0x100000000 + 11828 0x00007fff8a4f1e6a __workq_kernreturn + 10 0x00007fff93aa3f08 _pthread_wqthread + 330 0x00007fff93aa6fb9 start_wqthread + 13 Thread 1:

0. 0  libsystem_kernel.dylib 
2. 1  libsystem_pthread.dylib 
4. 2  libsystem_pthread.dylib 

0x000000011926f63f ParseFavoritesFile(wxString const&, wxString 0x0000000119271523 SelectiveTool::GetConfigFavorites(int) + 2001 0x0000000119277f7d SelectiveTool::CreateSection(wxWindow*, int, int) 0x000000011927ba82 SelectiveTool::SelectiveTool(wxWindow*, 0x0000000119264957 StartDialog() + 247

0x000000011926aac6 HandlePhotoshopEvent(unsigned int, _ADsc*, int, Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0. 0  libsystem_kernel.dylib 0x00007fff8a4f2662 kevent64 + 10 
2. 1  libdispatch.dylib 0x00007fff8af4e421 _dispatch_mgr_invoke + 239 

2 libdispatch.dylib 0x00007fff8af4e136 _dispatch_mgr_thread + 52 Thread 3:

0. 0  libsystem_kernel.dylib 
2. 1  libsystem_pthread.dylib 
4. 2  libsystem_pthread.dylib 

Thread 4:

0. 0  libsystem_kernel.dylib 
2. 1  libsystem_pthread.dylib 
4. 2  libsystem_pthread.dylib 

Thread 5:: MPSupport Worker

0. 0  libsystem_kernel.dylib 
2. 1  libsystem_pthread.dylib 
4. 2  MultiProcessor Support 
6. 3  MultiProcessor Support 
8. 4  MultiProcessor Support 
10. 5  libsystem_pthread.dylib 
12. 6  libsystem_pthread.dylib 
14. 7  libsystem_pthread.dylib 

Thread 6:: MPSupport Worker

0. 0  libsystem_kernel.dylib 
2. 1  libsystem_pthread.dylib 
4. 2  MultiProcessor Support 
6. 3  MultiProcessor Support 
8. 4  MultiProcessor Support 
10. 5  libsystem_pthread.dylib 
12. 6  libsystem_pthread.dylib 
14. 7  libsystem_pthread.dylib 

Thread 7:: MPSupport Worker

0. 0  libsystem_kernel.dylib 
2. 1  libsystem_pthread.dylib 
4. 2  MultiProcessor Support 
6. 3  MultiProcessor Support 
8. 4  MultiProcessor Support 
10. 5  libsystem_pthread.dylib 
12. 6  libsystem_pthread.dylib 
14. 7  libsystem_pthread.dylib 

0x00007fff8a4f1e6a __workq_kernreturn + 10 0x00007fff93aa3f08 _pthread_wqthread + 330 0x00007fff93aa6fb9 start_wqthread + 13

0x00007fff8a4f1e6a __workq_kernreturn + 10 0x00007fff93aa3f08 _pthread_wqthread + 330 0x00007fff93aa6fb9 start_wqthread + 13

0x00007fff8a4f1716 __psynch_cvwait + 10 0x00007fff93aa4c3b _pthread_cond_wait + 727

0x0000000111caf65b 0x111c6a000 + 284251 0x0000000111caf51b 0x111c6a000 + 283931 0x0000000111cce754 0x111c6a000 + 411476

0x00007fff93aa2899 _pthread_body + 138 0x00007fff93aa272a _pthread_start + 137 0x00007fff93aa6fc9 thread_start + 13

0x00007fff8a4f1716 __psynch_cvwait + 10 0x00007fff93aa4c3b _pthread_cond_wait + 727

0x0000000111caf65b 0x111c6a000 + 284251 0x0000000111caf51b 0x111c6a000 + 283931 0x0000000111cce754 0x111c6a000 + 411476

0x00007fff93aa2899 _pthread_body + 138 0x00007fff93aa272a _pthread_start + 137 0x00007fff93aa6fc9 thread_start + 13

0x00007fff8a4f1716 __psynch_cvwait + 10 0x00007fff93aa4c3b _pthread_cond_wait + 727

0x0000000111caf65b 0x111c6a000 + 284251 0x0000000111caf51b 0x111c6a000 + 283931 0x0000000111cce754 0x111c6a000 + 411476

0x00007fff93aa2899 _pthread_body + 138 0x00007fff93aa272a _pthread_start + 137 0x00007fff93aa6fc9 thread_start + 13

Thread 8:: Lens Profile Manager

0. 0  libsystem_kernel.dylib 
2. 1  libsystem_pthread.dylib 
4. 2  com.adobe.Photoshop 
6. 3  com.adobe.Photoshop 
8. 4  com.adobe.Photoshop 
10. 5  com.adobe.Photoshop 
12. 6  libsystem_pthread.dylib 
14. 7  libsystem_pthread.dylib 
16. 8  libsystem_pthread.dylib 

Thread 9:

0 libsystem_kernel.dylib

1 libtbb.dylib 0x0000000104bc8079 tbb::internal::rml::private_worker::thread_routine(void*) + 441

2. 2  libsystem_pthread.dylib 
4. 3  libsystem_pthread.dylib 
6. 4  libsystem_pthread.dylib 

0x00007fff8a4f1716 __psynch_cvwait + 10 0x00007fff93aa4c3b _pthread_cond_wait + 727 0x00000001017eaf8f 0x100000000 + 25079695 0x00000001017ea07e 0x100000000 + 25075838 0x0000000101763d02 0x100000000 + 24526082 0x00000001017e9604 0x100000000 + 25073156 0x00007fff93aa2899 _pthread_body + 138 0x00007fff93aa272a _pthread_start + 137 0x00007fff93aa6fc9 thread_start + 13 0x00007fff8a4eda56 semaphore_wait_trap + 10 0x00007fff93aa2899 _pthread_body + 138 0x00007fff93aa272a _pthread_start + 137 0x00007fff93aa6fc9 thread_start + 13
Thread 10:

0. 0  libsystem_kernel.dylib 0x00007fff8a4eda56 semaphore_wait_trap + 10 
2. 1  libtbb.dylib 0x0000000104bc8079 tbb::internal::rml::private_worker::thread_routine(void*) + 

441

2. 2  libsystem_pthread.dylib 
4. 3  libsystem_pthread.dylib 
6. 4  libsystem_pthread.dylib 

Thread 12:

0. 0  libsystem_kernel.dylib 
2. 1  libsystem_c.dylib 
4. 2  com.adobe.PSAutomate 
6. 3  com.adobe.PSAutomate 
8. 4  com.adobe.PSAutomate 
10. 5  libsystem_pthread.dylib 
12. 6  libsystem_pthread.dylib 
14. 7  libsystem_pthread.dylib 

0x00007fff8a4f1a3a __semwait_signal + 10 0x00007fff8cba9dc0 nanosleep + 200 0x0000000119b75508 0x119a1f000 + 1402120 0x0000000119b5af6e 0x119a1f000 + 1294190 0x0000000119b750a5 0x119a1f000 + 1400997 0x00007fff93aa2899 _pthread_body + 138 0x00007fff93aa272a _pthread_start + 137 0x00007fff93aa6fc9 thread_start + 13 0x00007fff93aa2899 _pthread_body + 138 0x00007fff93aa272a _pthread_start + 137 0x00007fff93aa6fc9 thread_start + 13 Thread 11:

0. 0  libsystem_kernel.dylib 
2. 1  libtbb.dylib 0x0000000104bc8079 tbb::internal::rml::private_worker::thread_routine(void*) + 

441

2. 2  libsystem_pthread.dylib 
4. 3  libsystem_pthread.dylib 
6. 4  libsystem_pthread.dylib 

0x00007fff8a4eda56 semaphore_wait_trap + 10

0x00007fff93aa2899 _pthread_body + 138 0x00007fff93aa272a _pthread_start + 137 0x00007fff93aa6fc9 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000600000e44770 rbx: 0x00007fff5fbfe390 rcx: 0x000000000003565d rdx:

0x000000000003565c
rdi: 0x0000000108d27100 rsi: 0x0000000000000008 rbp: 0x00007fff5fbfe300 rsp: 0x00007fff5fbfdc90

r8: 0x000000011a08e500 r9: 0x0000000000000000 r10: 0x000000000003565c r11: 0x0000000000000212

r12: 0x00007fff5fbfe360 r13: 0x0000000000000001 r14: 0x0000000000000000 r15: 0x00000001194bdae0

rip: 0x000000011926f63f rfl: 0x0000000000010242 cr2: 0x0000000000000080 Logical CPU: 0

Error Code:
Trap Number: 14

0x00000004

Binary Images:
0x100000000 - 0x103fa3f5f +com.adobe.Photoshop (14.2.1 - 14.2.1.570) <DDBD24F2-1527-

3A3D-9299-55F59B013742> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC

0x104bb9000 - 0x104be5ff7 +libtbb.dylib (0) <64B7013E-D548-3F7B-A2FB-28B7B932275C> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/libtbb.dylib

0x104bff000 - 0x104c1efe7 +libtbbmalloc.dylib (0) <6887ED68-67ED-3748-82DA- B39A3EB210BB> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/libtbbmalloc.dylib

0x104c42000 - 0x104c48fff org.twain.dsm (1.9.5 - 1.9.5) <B002FF14-291D-35C7-ABD3- 8271EFA07675> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN

0x104c50000 - 0x104c63ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) <58BB943C- 98EC-3812-AAAB-74F66630D1D4> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

0x104c6d000 - 0x104c71fff com.apple.agl (3.2.3 - AGL-3.2.3) <9851E4CC-DA6B-3AF4-9B06- 61BAC289572D> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

0x104c78000 - 0x104e44fff +com.adobe.owl (AdobeOwl version 5.0.24 - 5.0.24) <1C99AA07- E73F-370B-82FA-01C1C4AAF97D> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl

0x104e87000 - 0x105420fff +com.adobe.MPS (AdobeMPS 5.8.1.31977 - 5.8.1.31977)

Chris, I'm very sorry....I thought I might be able to send this crash log in small clips, however, almost half way through the process of sending.....I received the "Warning Red Line" same as I've posted above. I then switched to Firefox, to see if it was a browser issue, but I received the same warning. You need the patients of a Saint, to pursue this enigma. It's wrecking my head. Where would you suggest I post the crash log? Kind regards

Hi Chris,

Thank You for your help. I did as you advised, I uninstalled Nik/Google collection. I tried to open CC 2014 and it opened first time on the user account that I was having difficulties with. I have since reinstalled latest version of the Nik software and everything appears to be running as normal. Cheer's to your good health!

Hi JJMack,

               I would like to thank you for your reply. It was new information to me and has helped me to develop my knowledge of CC Photoshop. Kind Regards,